Fax services are used to transfer personal and business documents through fax machines, fax servers, and online fax solutions in the global market. The top vendors in the company are leveraging innovative technology to develop advanced fax solutions that will revolutionize the market. The use of the internet to launch IP based fax solutions and cloud-based hosted services is changing the file transfer system in the global market. The introduction of VOIP (voice over internet protocol) communication services and cloud-based faxing services is leading to the deployment of hybrid fax solutions in the market. The prominent players are also providing ERP and CRM solutions such as Oracle and SAP to attract more consumers and gain larger global market share. The extensive use of these solutions by individual users, home-office, and small business segments will boost the adoption of these devices in the market.

The global fax services market is estimated to generate values of over $2.8 billion by 2022, growing at a CAGR of more than 9% during 2017-2022.

The different deployment models in the global fax services market are discussed in detail below:

1.    On-premises Fax Services

On-premises fax model allows the end-users to install fax servers in-house and operate through operating systems and fax software. These systems offer benefits such as better control, high configurable, and customizable with integration options depending on the end-user’s business operational requirements. The two major categories in the on-premises model include analogy services and FOIP services. Several fax boards vendors such as Dialogic are leveraging technology to provide fax board software that can be operated in both physical and virtual server environments. Organizations operating in-house fax infrastructure and owning data centers and collocating facilities are likely to prefer this mode of operations in the global market. Top companies are also offering desktop software solutions that are integrated with the existing office mail system and other applications to transfer fax documents. Some of the fax deployment includes integration with back-office application and MFP devices. The on-premises fax services market is projected to grow at a CAGR of more than 3% during the forecast period.

2.    Cloud-based Fax Services

Cloud-based fax model doesn’t require fax hardware, software, or telephone connections and are integrated with on-premises back-office applications and can send or receive faxes through e-mail platforms. Factors such as fast deployment, limited capital and operational expenditure, availability of the pay-as-you-grow model, APIs for integrations, unlimited storage, scalability, redundant infrastructure, and reduced dependency on the internal IT support team are boosting the adoption of these systems in the global market. The inception of cloud computing leads to the development of cloud-based fax solutions that enable the transfer of documents through SaaS applications. These services are designed to offer an automated production that provides web-based portal management of the fax process and unlimited fax data storage. The leading vendors are offering customized packages as per requirements and monthly subscriptions at cost-effective rates to attract SMEs and large enterprises in the global market. The implementation of regulatory compliance such as HIPPA and data protection laws is encouraging end-users from the healthcare and financial sectors to adopt this fax model in the global market.

The cloud-based fax services market is expected to grow at a CAGR of over 10% during the forecast period.

3.    Hybrid Fax Services

Hybrid fax model offers the benefit of using on-premises fax server software and the portability of cloud faxing. Hybrid solutions offer several benefits that include the elimination of connecting fax server to the telephone network, on-premises control over services, flexibility, scalability, disaster recovery, and automatic failover for fax transmissions. The growing need for information protection and the demand for solutions offer standard protection features is augmenting the growth of the hybrid fax solutions in the global market. These systems are designed to offer reliability, security, scalability, and ease of use to the end-users. The hybrid deployment model enables organizations to operate fax solutions with advanced features and aids in adhering to regulatory compliance such as HIPPA. These solutions also designed to increase efficiency, enable business continuity, and reduce the cost of fax communication. The hybrid fax services market is anticipated to grow at a CAGR of more than 11% during the forecast period.

The leading vendors in the global fax services market are Biscom, eFax, HelloFax, SRFax, Nextiva, Open Text, RingCentral, and XMedius.

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