THE GLOBAL FAX SERVICES MARKET IS EXPECTED TO REACH USD 5.47 BILLION BY 2028 FROM USD 2.92 BILLION IN 2022, GROWING AT A CAGR OF 11.03% DURING THE FORECAST PERIOD.

The Fax Services Market Size, Share, & Trends Analysis Report By

  • User Type: Large Enterprises, Small & Medium Enterprises (SMEs), and Individuals & Home Offices
  • Service Type: On-premises Fax Solutions, Cloud-based Fax Services, and Hybrid Fax Solutions
  • Industry-users: Healthcare, Banking, Financial Services, & Insurance (BFSI), Legal, Manufacturing, and Others
  • Geography: North America, Europe, APAC, Latin America, and Middle East & Africa

Industry Analysis Report, Regional Outlook, Growth Potential, Price Trends, Competitive Market Share & Forecast 2023–2028.

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Most Exhaustive Report

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270 Pages

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94 Tables

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71 Charts

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5 Regions

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19 Countries

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31 Companies

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4 Market Segment

GLOBAL FAX SERVICES MARKET REPORT SCOPE

Report Attribute Details
Market Size (2028) USD 5.47 Billion
Market Size (2022) USD 2.92 Billion
CAGR (2022-2028) 11.03%
Base Year 2022
Forecast Year 2023-2028
Market Segments User Type, Service Type, Industry-users, and Geography
Geographic Analysis North America, Europe, APAC, Latin America, and Middle East & Africa
KEY PLAYERS Consensus Cloud Solutions, Biscom, Dropbox, RingCentral, and OpenText

MARKET OVERVIEW

The global fax services market is valued at USD 3.18 billion in 2022 and is expected to reach USD 5.96 billion in 2028, growing at a CAGR of 11.05% during the forecast period. Fax services have allowed healthcare employees to speed up document approval, collection, and data processing to generate more investment, sales, and revenue, helping to increase their utilization among healthcare providers. Further, the strict government regulations regarding the security and privacy of the patient data industry prefer to use fax over other modes. Additionally, the fax services market is expected to witness significant growth in the coming years, owing to the increasing adoption of digital fax services by numerous businesses to meet the requirement of document delivery. Also, factors such as data transmission security in the telecommunications industry positively impact market growth.

The fax services have undergone substantial transformation in the past two decades, yet organizations continue to rely on traditional fax methods, representing roughly 10% of fax usage. Traditional fax machines persist in use across the globe. A significant leap in the evolution of modern fax systems can be attributed to the advent of digital technology, where analog signals from scanners are converted into digital format and subsequently compressed. This advancement has enabled the transmission of large volumes of data over standard phone lines. Large enterprises worldwide still prefer on-premises FOIP (Fax Over IP) solutions. However, the growing adoption of cloud-based VOIP (Voice Over IP) services is poised to fuel the emergence of hybrid fax services, thus contributing to the anticipated expansion of the fax services market.

Furthermore, the rising adoption of Cloud-based fax services across healthcare, automotive, telecom, retail, and other industries for secure and reliable communications solutions and the increased focus on digital transformation drive the market's growth. In addition, factors like increasing demand for cost-effective communication solutions, rising adoption of cloud-based technologies, and increasing awareness about the advantages of cloud-based solutions and integration of AI and ML are likely to drive the market.

Moreover, the rise of online fraud and data breaches is prompting organizations to adopt secure fax solutions that protect their confidential information. However, faxes can be vulnerable to security threats such as malware and hacking, compromising the confidentiality and integrity of sensitive information. Human error or fax software problems can cause documents to be sent to the wrong recipient, potentially leading to data breaches and other data security issues. Cloud-based fax services may experience data loss or corruption, which can permanently affect the confidentiality and integrity of the data transmitted.

KEY FACTORS

  • In fax services, technological convergence involves the incorporation of fax functionalities into enterprise resource planning (ERP), systems applications and products (SAP), and customer relationship management (CRM) systems.
  • The emergence of various cutting-edge technologies, including 5G, Machine-to-machine (M2M) communication, IoT, automated intelligence, cloud computing, and digital fax solutions, drive the fax services market. These innovations are expected to propel the market's growth during the forecast period.
  • Key drivers for the fax services market include the attributes of cloud-based fax services, which offer flexibility, high performance, and reliability to organizations seeking seamless fax communication from their ERPs, desktops, or other business applications.
  • Automation, particularly as a feature of computer-based fax services, is in high demand, notably among small and medium-sized businesses (SMBs) and large enterprises operating in transaction-intensive environments.
  • Compared to alternative methods such as e-mail and web-based document transfer, the robust privacy advantages make the faxing services stand out compared to its competitors and are anticipated to catalyze market growth.
  • Numerous vendors are offering HIPAA-compliant fax solutions, a move aimed at enticing healthcare providers to adopt fax services, thereby contributing to the robust market growth.

FAX SERVICES MARKET TRENDS & DRIVERS

Increasing Online Scam and Data Breaches
For numerous corporations today, faxing remains an essential mode of communication, as fax is considered more than e-mail. Moreover, law enforcement and healthcare sectors are the major drivers of the fax services market because of stringent legal requirements governing the secure transfer of sensitive data. Additionally, in 2022, nearly 3.6 million Russian internet users experienced breaches, marking an 11% increase. Such instances further propel the use of fax and its respective services to protect organizations from growing online scams and security concerns.

Rising Telecom Industry
The increasing telecom industry drives the global fax services market, using reliable, secure, cost-effective communication solutions to secure customer data. Further, the increasing expenditure on the implementation of 5G infrastructures, driven by changing consumer preferences toward cutting-edge technologies and smartphone devices, has increased the adoption of cloud-based fax services by the telecom industry because this service enables the transmission of exact documents over telecommunications networks and internet, which act a bridge among traditional and digital fax technology.

INDUSTRY RESTRAINTS

Unstructured Data
One of the reasons businesses continue to use fax is its extensive acceptance across numerous IT systems. However, since fax is a frequently supported messaging protocol, it is a capable interoperability standard. Although one of the downsides of fax is the nature of the file, it is an image file that might contain data. However, it is not structured. The unstructured information is usually text-heavy and might contain data such as dates, numbers, and facts. This results in irregularities and uncertainties that make it more challenging to understand employing traditional programs than the data stored in fielded form in databases. The data received electronically would result in the generation of a document that is not necessarily going to be easily searchable and does not fit easily into modern databases. Therefore, many major players are focusing on tackling this issue, and the send side is a convenient way of sending information since it is easy for the fax sender to have a piece of paper to that machine and send it someplace. Nonetheless, for the receiver, it is more complex; hence, the approach is to transform it into structured data and deliver it to the receiver as some structured message.

SEGMENTATION INSIGHTS

INSIGHTS BY USER TYPE
The global fax services market by user type is segmented into large enterprises, small & medium enterprises (SMEs), and individuals & home offices. The large enterprises segment dominated the global market in 2022. Large enterprises are characterized by a workforce exceeding 50 individuals and often encompassing Fortune 1000 companies, representing a substantial revenue source in the global automated fax market. They are primary contributors to international faxing revenue as well. Irrespective of the deployment model, the large enterprises segment is one of the highest revenue contributors to the global market. The major factors driving the migration to cloud-based fax services are reduced operational cost, improved productivity through automation, and increased flexibility and scalability. Large enterprises are involved in transferring thousands of faxes every month. Moreover, Apple uses the secure and reliable online fax service Fax App, which can turn an iPhone or iPad into a powerful fax machine and send faxes anytime, anywhere. All sent and received faxes are stored in a fully encrypted archive for further use and can be easily accessed without delay when required.

INSIGHTS BY SERVICE TYPE
The on-premises service type segment dominated the global fax services market in 2022. Enhanced control over data storage, high configurability, and customizability are prominent factors that propel the segment growth. These solutions also present integration options that can be tailored to align with the specific operational requirements of end-user businesses. Furthermore, organizations operating in-house fax infrastructure and owning data centers and colocation facilities will likely prefer this operation mode. This will likely drive revenue growth in this segment during the forecast period. Open Text is the major player in this market, installing more than 100,000 RightFax on-premises fax servers. Vendors also offer desktop software solutions that can be integrated with the existing office mail system and other applications to transfer fax documents.

INSIGHTS BY INDUSTRY-USERS
The global fax services market by industry users is segmented as healthcare, banking, financial services, & insurance (BFSI), legal, manufacturing, and others. The healthcare industry user segment held the largest segmental share in the market. The healthcare sector is highly regulated, and securing patient information and maintaining privacy is important. Although e-mails are an alternative to fax services, they are highly vulnerable, risking privacy. Many healthcare organizations use fax server (FOIP) solutions to transfer fax documents. Increased operational expenditure and initiatives towards operating a green environment are aiding the growth of the cloud-based fax services market.

HIPPA compliance and digitalization of the healthcare industry are likely to drive the growth of the fax services market in the future years. Healthcare providers are involved in the transfer of thousands of fax documents for both external and internal use every month. Fax requirements change depending on the size of healthcare providers. Several healthcare organizations have adopted electronic data management systems that are HIPPA-compliant. Fax services are also being adopted as an add-on to the document management system.

GEOGRAPHICAL ANALYSIS

North America is experiencing robust growth in the fax services market, owing to the increasing demand for high-speed internet access and the widespread adoption of advanced fax technologies. Moreover, North America held the largest global fax services market share in 2022. The rapid proliferation of accessible and affordable internet connections, the rising popularity of cloud-based software and services, and businesses' imperative to enhance workflow efficiency and reduce operational costs contribute to regional market growth.

The European fax services market holds a significant position in the global market and is witnessing significant growth. This growth is attributed to the increasing accessibility and improved quality of internet connectivity in the region, which has made cloud-based services such as faxing simpler and more effective. Numerous European businesses are turning to online fax services to streamline document management and delivery processes, achieve cost savings, and enhance team collaboration. Such factors are anticipated to increase the usage of fax services in the coming years as more businesses recognize the advantages of employing cloud-based solutions like web faxing. Furthermore, the region's vendors focus on bolstering security and privacy features and offering mobile-friendly capabilities. This strategic emphasis is poised to continue shaping the fax services market, creating fresh opportunities for service providers and customers across Europe.

VENDORS LANDSCAPE

The global fax services market leaders are directing their efforts towards various essential business approaches, encompassing partnerships, mergers and acquisitions, product advancements, and collaborative ventures, all designed to broaden their product offerings and augment their market presence across diverse geographical regions. The strategies related to expansion and investments encompass a spectrum of strategic initiatives, ranging from investments in research and development endeavors to establishing new manufacturing facilities and optimizing supply chains. Moreover, numerous vendors focus on improving their services by investing in R&D, technological advancements, and product development. For instance, in 2021, FaxLogic launched new blockchain-based fax solutions.

Several players in the global fax services market, have a commanding are Consensus Cloud Solutions, Dropbox, RingCentral, and OpenText. These major vendors proactively embrace innovative technologies to solidify their positions in the industry. Further, the companies are increasingly expanding their product offerings and strengthening their market positions through acquisitions and partnerships. For instance, in 2020, Biscom was acquired by OpenText, a renowned vendor of fax services.

Additionally, the on-premises fax services are transforming towards software-based solutions, with many fax board hardware providers now offering software-based fax boards. Furthermore, the adoption of virtual fax servers is gaining traction. On-premises fax solution providers are actively engaged in delivering packaged solutions to help reduce their clientele's capital and operational expenditure. J2 Global (Ziff Davis) is a significant player in cloud-based fax solutions, demonstrating a commitment to growth through strategic acquisitions. J2 Global has consistently acquired other key players, including Myfax and Metrofax.

Frequently Asked Questions

How big is the fax services market?

The global fax services market size was valued at USD 2.92 million in 2022 and is expected to reach USD 5.47 million by 2028.

What is the growth rate of the global fax services market?

The global fax services market is expected to grow at a CAGR of 11.03% from 2022 to 2028.

Which region dominates the global fax services market share?

North America held the most extensive global fax services market share, accounting for over 49% of global revenue in 2022.

What are the significant trends in the fax services market?

Technological convergence, increasing online scams and data breaches, the rising telecom industry, the role of new technologies, digital transformation, and replacing on-premises with cloud fax are significant trends in the fax services market.

Who are the key players in the global fax services market?

Consensus Cloud Solutions, Biscom, Dropbox, RingCentral, and OpenText are the key players in the global fax services market.

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The global fax services market size is expected to grow at a CAGR of approximately 11.03% from 2022 to 2028.

The following factors are likely to contribute to the growth of the global fax services market during the forecast period:

  • Growing Banking Industry
  • Flexibility & Scalability of Internet Fax
  • Automation of Fax Workflow
  • Regulatory Compliance
  • Data Security & Portability

Base Year: 2022

Forecast Year: 2023-2028

The report considers the present scenario of the global fax services market and its market dynamics for 2023−2028. It covers a detailed overview of several market growth enablers, restraints, and trends. The study covers both the demand and supply sides of the industry. It also profiles and analyzes leading companies and several other prominent companies operating in the industry.

Key Company Profiles

  • Consensus Cloud Solutions
    • Business Overview
    • Service Offerings
    • Key Strategies
    • Key Strengths
    • Key Opportunities
  • Biscom
  • Dropbox
  • RingCentral
  • OpenText

Other Prominent Vendors

  • Concord
    • Business Overview
    • Service Offerings
  • ActFax
  • Alhambra
  • MDaemon Technologies
  • Celo
  • Copia
  • Esker
  • etherFAX
  • Extracomm
  • EC Data Systems
  • Faxcore
  • GFI Software
  • iFAX
  • Imagicle
  • Upland
  • Utbox
  • Softlinx
  • PamConsult
  • Retarus
  • OceanX Technology
  • Alohi
  • Medsender
  • FAXAGE
  • SRFax
  • FAX.PLUS
  • FaxBurner

Segmentation by User Type

  • Large Enterprises
  • Small & Medium Enterprises (SMEs)
  • Individuals & Home Offices

Segmentation by Service Type

  • On-premises Fax Solutions
  • Cloud-based Fax Services
  • Hybrid Fax Solutions

Segmentation by Industry-users

  • Healthcare
  • Banking, Financial Services, & Insurance (BFSI)
  • Legal
  • Manufacturing
  • Others

Segmentation by Geography

  • North America
    • The U.S.
    • Canada
  • Europe
    • The U.K.
    • Germany
    • France
    • Italy
    • Russia
    • Spain
  • APAC
    • Australia
    • Japan
    • China
    • India
    • South Korea
  • Middle East & Africa
    • South Africa
    • UAE
    • Saudi Arabia
  • Latin America
    • Brazil
    • Mexico
    • Argentina

1 RESEARCH METHODOLOGY
2 RESEARCH OBJECTIVES
3 RESEARCH PROCESS

4 SCOPE & COVERAGE
4.1 MARKET DEFINITION
4.1.1 INCLUSIONS
4.1.2 EXCLUSIONS
4.1.3 MARKET ESTIMATION CAVEATS
4.2 BASE YEAR
4.3 SCOPE OF THE STUDY
4.4 MARKET SEGMENTS
4.4.1 MARKET BY USER TYPE
4.4.2 MARKET BY SERVICE TYPE
4.4.3 MARKET BY INDUSTRY-USERS
4.4.4 MARKET SEGMENTATION BY GEOGRAPHY

5 REPORT ASSUMPTIONS & CAVEATS
5.1 KEY CAVEATS
5.2 CURRENCY CONVERSION
5.3 MARKET DERIVATION

6 PREMIUM INSIGHTS
6.1 OVERVIEW
6.2 KEY FACTORS
6.3 SEGMENTATION ANALYSIS
6.3.1 USER TYPE
6.3.2 SERVICE TYPE
6.4 GEOGRAPHICAL ANALYSIS
6.5 VENDORS LANDSCAPE

7 MARKET AT A GLANCE
8 INTRODUCTION
8.1 OVERVIEW
8.2 EVOLUTION OF FAX SERVICES
8.3 BENEFITS OF FAX SERVICES
8.3.1 SECURITY
8.3.2 LEGAL COMPLIANCE
8.3.3 SIGNATURE VERIFICATION
8.3.4 RELIABILITY
8.3.5 NO INTERNET REQUIRED
8.3.6 UNIVERSAL COMPATIBILITY
8.3.7 LONGEVITY AND QUALITY
8.4 ADVANTAGES OF ONLINE FAX SERVICES FOR THE HEALTHCARE INDUSTRY
8.4.1 EASE OF USE:
8.4.2 SPEED:
8.4.3 REDUCED CLUTTER:
8.4.4 PRIVACY AND SECURITY:
8.4.5 AUDIT TRAILS:
8.4.6 SEND OR RECEIVE FAXES ANYWHERE:
8.4.7 DISASTER RECOVERY:
8.5 FAX SERVERS
8.6 ON-PREMISES FAX SERVER VS CLOUD FAX SERVICES
8.7 INCREASED AWARENESS ABOUT OPERATING GREEN OFFICE ENVIRONMENT
8.8 MIGRATION TO CLOUD-BASED FAXING MODEL
8.9 INCREASED MIGRATION TO HYBRID FAX SOLUTIONS
8.10 RISING TELECOM INDUSTRY
8.11 INCREASING ONLINE SCAMS AND DATA BREACHES
8.12 GROWING BANKING INDUSTRY
8.13 CONSUMER PREFERENCE

9 MARKET OPPORTUNITIES & TRENDS
9.1 TECHNOLOGICAL CONVERGENCE
9.2 ROLE OF NEW TECHNOLOGIES
9.3 DIGITAL TRANSFORMATION
9.4 REPLACEMENT OF ON-PREMISES WITH CLOUD FAX

10 MARKET GROWTH ENABLERS
10.1 FLEXIBILITY & SCALABILITY OF INTERNET FAX
10.2 AUTOMATION OF FAX WORKFLOW
10.3 REGULATORY COMPLIANCE
10.4 DATA SECURITY & PORTABILITY

11 MARKET RESTRAINTS
11.1 UNSTRUCTURED DATA
11.2 EFFECTIVE ALTERNATIVES TO FAX

12 MARKET LANDSCAPE
12.1 MARKET SIZE & FORECAST
12.2 FIVE FORCES ANALYSIS
12.2.1 THREAT OF NEW ENTRANTS
12.2.2 BARGAINING POWER OF SUPPLIERS
12.2.3 BARGAINING POWER OF BUYERS
12.2.4 THREAT OF SUBSTITUTES
12.2.5 COMPETITIVE RIVALRY

13 USER TYPE
13.1 MARKET SNAPSHOT & GROWTH ENGINE
13.2 MARKET OVERVIEW
13.3 LARGE ENTERPRISES
13.3.1 MARKET SIZE & FORECAST
13.3.2 HISTORIC MARKET BY GEOGRAPHY
13.3.3 MARKET BY GEOGRAPHY
13.4 SMALL AND MEDIUM ENTERPRISES (SMES)
13.4.1 MARKET SIZE & FORECAST
13.4.2 HISTORIC MARKET BY GEOGRAPHY
13.4.3 MARKET BY GEOGRAPHY
13.5 INDIVIDUALS AND HOME OFFICES
13.5.1 MARKET SIZE & FORECAST
13.5.2 HISTORIC MARKET BY GEOGRAPHY
13.5.3 MARKET BY GEOGRAPHY

14 SERVICE TYPE
14.1 MARKET SNAPSHOT & GROWTH ENGINE
14.2 MARKET OVERVIEW
14.3 ON-PREMISES FAX SOLUTIONS
14.3.1 MARKET SIZE & FORECAST
14.3.2 HISTORIC MARKET BY GEOGRAPHY
14.3.3 MARKET BY GEOGRAPHY
14.4 CLOUD-BASED FAX SERVICES
14.4.1 MARKET SIZE & FORECAST
14.4.2 MARKET BY GEOGRAPHY
14.4.3 MARKET BY GEOGRAPHY
14.5 HYBRID FAX SOLUTIONS
14.5.1 MARKET SIZE & FORECAST
14.5.2 MARKET BY GEOGRAPHY
14.5.3 MARKET BY GEOGRAPHY

15 INDUSTRY-USERS
15.1 MARKET SNAPSHOT & GROWTH ENGINE
15.2 MARKET OVERVIEW
15.3 HEALTHCARE
15.3.1 MARKET SIZE & FORECAST
15.3.2 HISTORIC: MARKET BY GEOGRAPHY
15.3.3 MARKET BY GEOGRAPHY
15.4 BANKING, FINANCIAL SERVICES & INSURANCE (BFSI)
15.4.1 MARKET SIZE & FORECAST
15.4.2 HISTORIC MARKET BY GEOGRAPHY
15.4.3 MARKET BY GEOGRAPHY
15.5 LEGAL
15.5.1 MARKET SIZE & FORECAST
15.5.2 HISTORIC: MARKET BY GEOGRAPHY
15.5.3 MARKET BY GEOGRAPHY
15.6 MANUFACTURING
15.6.1 MARKET SIZE & FORECAST
15.6.2 HISTORIC: MARKET BY GEOGRAPHY
15.6.3 MARKET BY GEOGRAPHY
15.7 OTHERS
15.7.1 MARKET SIZE & FORECAST
15.7.2 HISTORIC: MARKET BY GEOGRAPHY
15.7.3 MARKET BY GEOGRAPHY

16 GEOGRAPHY
16.1 MARKET SNAPSHOT & GROWTH ENGINE
16.2 GEOGRAPHIC OVERVIEW

17 NORTH AMERICA
17.1 MARKET SIZE & FORECAST
17.2 USER TYPE
17.2.1 HISTORIC: MARKET SIZE & FORECAST
17.2.2 MARKET SIZE & FORECAST
17.3 SERVICE TYPE
17.3.1 HISTORIC: MARKET SIZE & FORECAST
17.3.2 MARKET SIZE & FORECAST
17.4 INDUSTRY-USER
17.4.1 HISTORIC: MARKET SIZE & FORECAST
17.4.2 MARKET SIZE & FORECAST
17.5 KEY COUNTRIES
17.6 US: MARKET SIZE & FORECAST
17.7 CANADA: MARKET SIZE & FORECAST

18 EUROPE
18.1 MARKET SIZE & FORECAST
18.2 USER TYPE
18.2.1 HISTORIC: MARKET SIZE & FORECAST
18.2.2 MARKET SIZE & FORECAST
18.3 SERVICE TYPE
18.3.1 HISTORIC: MARKET SIZE & FORECAST
18.3.2 MARKET SIZE & FORECAST
18.4 INDUSTRY-USER
18.4.1 HISTORIC: MARKET SIZE & FORECAST
18.4.2 MARKET SIZE & FORECAST
18.5 KEY COUNTRIES
18.6 UK: MARKET SIZE & FORECAST
18.7 GERMANY: MARKET SIZE & FORECAST
18.8 FRANCE: MARKET SIZE & FORECAST
18.9 ITALY: MARKET SIZE & FORECAST
18.10 RUSSIA: MARKET SIZE & FORECAST
18.11 SPAIN: MARKET SIZE & FORECAST

19 APAC
19.1 MARKET SIZE & FORECAST
19.2 USER TYPE
19.2.1 HISTORIC: MARKET SIZE & FORECAST
19.2.2 MARKET SIZE & FORECAST
19.3 SERVICE TYPE
19.3.1 HISTORIC: MARKET SIZE & FORECAST
19.3.2 MARKET SIZE & FORECAST
19.4 INDUSTRY-USER
19.4.1 HISTORIC: MARKET SIZE & FORECAST
19.4.2 MARKET SIZE & FORECAST
19.5 KEY COUNTRIES
19.6 CHINA: MARKET SIZE & FORECAST
19.7 JAPAN: MARKET SIZE & FORECAST
19.8 INDIA: MARKET SIZE & FORECAST
19.9 AUSTRALIA: MARKET SIZE & FORECAST
19.10 SOUTH KOREA: MARKET SIZE & FORECAST

20 MIDDLE EAST & AFRICA
20.1 MARKET SIZE & FORECAST
20.2 USER TYPE
20.2.1 HISTORIC: MARKET SIZE & FORECAST
20.2.2 MARKET SIZE & FORECAST
20.3 SERVICE TYPE
20.3.1 HISTORIC: MARKET SIZE & FORECAST
20.3.2 MARKET SIZE & FORECAST
20.4 INDUSTRY-USER
20.4.1 HISTORIC: MARKET SIZE & FORECAST
20.4.2 MARKET SIZE & FORECAST
20.5 KEY COUNTRIES
20.6 SOUTH AFRICA: MARKET SIZE & FORECAST
20.7 UAE: MARKET SIZE & FORECAST
20.8 SAUDI ARABIA: MARKET SIZE & FORECAST

21 LATIN AMERICA
21.1 MARKET SIZE & FORECAST
21.2 USER TYPE
21.2.1 HISTORIC: MARKET SIZE & FORECAST
21.2.2 MARKET SIZE & FORECAST
21.3 SERVICE TYPE
21.3.1 HISTORIC: MARKET SIZE & FORECAST
21.3.2 MARKET SIZE & FORECAST
21.4 INDUSTRY-USER
21.4.1 HISTORIC: MARKET SIZE & FORECAST
21.4.2 MARKET SIZE & FORECAST
21.5 KEY COUNTRIES
21.6 BRAZIL: MARKET SIZE & FORECAST
21.7 MEXICO: MARKET SIZE & FORECAST
21.8 ARGENTINA: MARKET SIZE & FORECAST

22 COMPETITIVE LANDSCAPE
22.1 COMPETITION OVERVIEW

23 KEY COMPANY PROFILES
23.1 CONSENSUS CLOUD SOLUTIONS
23.1.1 BUSINESS OVERVIEW
23.1.2 SERVICE OFFERINGS
23.1.3 KEY STRATEGIES
23.1.4 KEY STRENGTHS
23.1.5 KEY OPPORTUNITIES
23.2 BISCOM
23.2.1 BUSINESS OVERVIEW
23.2.2 SERVICE OFFERINGS
23.2.3 KEY STRATEGIES
23.2.4 KEY STRENGTHS
23.2.5 KEY OPPORTUNITIES
23.3 DROPBOX
23.3.1 BUSINESS OVERVIEW
23.3.2 SERVICE OFFERINGS
23.3.3 KEY STRATEGIES
23.3.4 KEY STRENGTHS
23.3.5 KEY OPPORTUNITIES
23.4 RINGCENTRAL
23.4.1 BUSINESS OVERVIEW
23.4.2 SERVICE OFFERINGS
23.4.3 KEY STRATEGIES
23.4.4 KEY STRENGTHS
23.4.5 KEY OPPORTUNITIES
23.5 OPENTEXT
23.5.1 BUSINESS OVERVIEW
23.5.2 SERVICE OFFERINGS
23.5.3 KEY STRATEGIES
23.5.4 KEY STRENGTHS
23.5.5 KEY OPPORTUNITIES

24 OTHER PROMINENT VENDORS
24.1 CONCORD
24.1.1 BUSINESS OVERVIEW
24.1.2 SERVICE OFFERINGS
24.2 ACTFAX
24.2.1 BUSINESS OVERVIEW
24.2.2 SERVICE OFFERINGS
24.3 ALHAMBRA
24.3.1 BUSINESS OVERVIEW
24.3.2 SERVICE OFFERINGS
24.4 MDAEMON TECHNOLOGIES
24.4.1 BUSINESS OVERVIEW
24.4.2 SERVICE OFFERINGS
24.5 CELO
24.5.1 BUSINESS OVERVIEW
24.5.2 SERVICE OFFERINGS
24.6 COPIA
24.6.1 BUSINESS OVERVIEW
24.6.2 SERVICE OFFERINGS
24.7 ESKER
24.7.1 BUSINESS OVERVIEW
24.7.2 SERVICE OFFERINGS
24.8 ETHERFAX
24.8.1 BUSINESS OVERVIEW
24.8.2 SERVICE OFFERINGS
24.9 EXTRACOMM
24.9.1 BUSINESS OVERVIEW
24.9.2 SERVICE OFFERINGS
24.10 EC DATA SYSTEMS
24.10.1 BUSINESS OVERVIEW
24.10.2 SERVICE OFFERINGS
24.11 FAXCORE
24.11.1 BUSINESS OVERVIEW
24.11.2 SERVICE OFFERINGS
24.12 GFI SOFTWARE
24.12.1 BUSINESS OVERVIEW
24.12.2 SERVICE OFFERINGS
24.13 IFAX
24.13.1 BUSINESS OVERVIEW
24.13.2 SERVICE OFFERINGS
24.14 IMAGICLE
24.14.1 BUSINESS OVERVIEW
24.14.2 SERVICE OFFERINGS
24.15 UPLAND
24.15.1 BUSINESS OVERVIEW
24.15.2 SERVICE OFFERINGS
24.16 UTBOX
24.16.1 BUSINESS OVERVIEW
24.16.2 SERVICE OFFERINGS
24.17 SOFTLINX
24.17.1 BUSINESS OVERVIEW
24.17.2 SERVICE OFFERINGS
24.18 PAMCONSULT
24.18.1 BUSINESS OVERVIEW
24.18.2 SERVICE OFFERINGS
24.19 RETARUS
24.19.1 BUSINESS OVERVIEW
24.19.2 SERVICE OFFERINGS
24.20 OCEANX TECHNOLOGY
24.20.1 BUSINESS OVERVIEW
24.20.2 SERVICE OFFERINGS
24.21 ALOHI
24.21.1 BUSINESS OVERVIEW
24.21.2 SERVICE OFFERINGS
24.22 MEDSENDER
24.22.1 BUSINESS OVERVIEW
24.22.2 SERVICE OFFERINGS
24.23 FAXAGE
24.23.1 BUSINESS OVERVIEW
24.23.2 SERVICE OFFERINGS
24.24 SRFAX
24.24.1 BUSINESS OVERVIEW
24.24.2 SERVICE OFFERINGS
24.25 FAX.PLUS
24.25.1 BUSINESS OVERVIEW
24.25.2 SERVICE OFFERINGS
24.26 FAXBURNER
24.26.1 BUSINESS OVERVIEW
24.26.2 SERVICE OFFERINGS

25 REPORT SUMMARY
25.1 KEY TAKEAWAYS
25.2 STRATEGIC RECOMMENDATIONS

26 QUANTITATIVE SUMMARY
26.1 MARKET BY GEOGRAPHY
26.2 USER TYPE
26.3 SERVICE TYPE
26.4 INDUSTRY-USER

27 APPENDIX
27.1 ABBREVIATIONS

EXHIBIT 1 SEGMENTATION OF GLOBAL FAX SERVICES MARKET
EXHIBIT 2 MARKET SIZE CALCULATION APPROACH (2022)
EXHIBIT 3 KEY FACTORS RISING THE DEMAND FOR FAX SERVICES
EXHIBIT 4 BENEFITS OF AUTOMATED FAX SERVICE
EXHIBIT 5 NUMBER OF BANKS IN EUROPEAN COUNTRIES (JULY 2022)
EXHIBIT 6 IMPACT OF TECHNOLOGICAL CONVERGENCE
EXHIBIT 7 IMPACT OF ROLE OF NEW TECHNOLOGIES
EXHIBIT 8 IMPACT OF DIGITAL TRANSFORMATION
EXHIBIT 9 IMPACT OF REPLACEMENT OF ON-PREMISES WITH CLOUD FAX
EXHIBIT 10 BENEFITS OF EFAX CORPORATE CLOUD FAX SERVERS OVER ON-PREMISES FAX SERVERS
EXHIBIT 11 IMPACT OF FLEXIBILITY & SCALABILITY OF INTERNET FAX
EXHIBIT 12 IMPACT OF AUTOMATION OF FAX WORKFLOW
EXHIBIT 13 IMPACT OF REGULATORY COMPLIANCE
EXHIBIT 14 IMPACT OF DATA SECURITY & PORTABILITY
EXHIBIT 15 IMPACT OF UNSTRUCTURED DATA
EXHIBIT 16 IMPACT OF EFFECTIVE ALTERNATIVES TO FAX
EXHIBIT 17 GLOBAL FAX SERVICES MARKET 2022–2028 ($ BILLION)
EXHIBIT 18 FIVE FORCES ANALYSIS (2022)
EXHIBIT 19 INCREMENTAL GROWTH BY USER TYPE (2022 & 2028)
EXHIBIT 20 GLOBAL FAX SERVICE MARKET BY USER TYPE
EXHIBIT 21 TOP TEN GLOBAL LARGE ENTERPRISES IN 2022 (IN TRILLION)
EXHIBIT 22 GLOBAL LARGE ENTERPRISES FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 23 BENEFITS OF FAX FOR LARGE ENTERPRISES
EXHIBIT 24 GLOBAL SME FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 25 BENEFITS OF FAX FOR SMES
EXHIBIT 26 BENEFITS OF FAX FOR INDIVIDUALS & HOME OFFICES
EXHIBIT 27 GLOBAL INDIVIDUALS & HOME OFFICES FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 28 INCREMENTAL GROWTH BY SERVICE TYPE (2022 & 2028)
EXHIBIT 29 REVENUE SHARE OF GLOBAL FAX SERVICE MARKET BY SERVICE TYPE
EXHIBIT 30 GLOBAL ON-PREMISES FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 31 GLOBAL CLOUD-BASED FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 32 GLOBAL HYBRID FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 33 INCREMENTAL GROWTH BY INDUSTRY-USERS (2022 & 2028)
EXHIBIT 34 GLOBAL HEALTHCARE FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 35 GLOBAL BFSI FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 36 GLOBAL LEGAL FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 37 GLOBAL MANUFACTURING FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 38 GLOBAL OTHERS FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 39 INCREMENTAL GROWTH BY GEOGRAPHY (2022 & 2028)
EXHIBIT 40 HISTORIC GLOBAL FAX SERVICES MARKET BY REVENUE 2018 ( IN MILLIONS)
EXHIBIT 41 GLOBAL FAX SERVICES MARKET: INCREMENTAL GROWTH 2022–2028 (IN MILLIONS)
EXHIBIT 42 GLOBAL MARKET SHARE OF FAX SERVICE MARKET (2028)
EXHIBIT 43 FAX SERVICES MARKET IN NORTH AMERICA 2022–2028 ($ MILLION)
EXHIBIT 44 INCREMENTAL GROWTH IN NORTH AMERICA (2022 & 2028)
EXHIBIT 45 US FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 46 FAX SERVICES MARKET IN CANADA 2022–2028 ($ MILLION)
EXHIBIT 47 FAX SERVICES MARKET IN EUROPE 2022–2028 ($ MILLION)
EXHIBIT 48 INCREMENTAL GROWTH IN EUROPE (2022 & 2028)
EXHIBIT 49 UK FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 50 FAX SERVICES MARKET IN GERMANY 2022–2028 ($ MILLION)
EXHIBIT 51 FAX SERVICES MARKET IN FRANCE 2022–2028 ($ MILLION)
EXHIBIT 52 FAX SERVICES MARKET IN ITALY 2022–2028 ($ MILLION)
EXHIBIT 53 FAX SERVICES MARKET IN RUSSIA 2022–2028 ($ MILLION)
EXHIBIT 54 FAX SERVICES MARKET IN SPAIN 2022–2028 ($ MILLION)
EXHIBIT 55 FAX SERVICES MARKET IN APAC 2022–2028 ($ MILLION)
EXHIBIT 56 INCREMENTAL GROWTH IN APAC (2022 & 2028)
EXHIBIT 57 FAX SERVICES MARKET IN CHINA 2022–2028 ($ MILLION)
EXHIBIT 58 FAX SERVICES MARKET IN JAPAN 2022–2028 ($ MILLION)
EXHIBIT 59 FAX SERVICES MARKET IN INDIA 2022–2028 ($ MILLION)
EXHIBIT 60 FAX SERVICES MARKET IN AUSTRALIA 2022–2028 ($ MILLION)
EXHIBIT 61 FAX SERVICES MARKET IN SOUTH KOREA 2022–2028 ($ MILLION)
EXHIBIT 62 FAX SERVICES MARKET IN MIDDLE EAST & AFRICA 2022–2028 ($ MILLION)
EXHIBIT 63 INCREMENTAL GROWTH IN MEA (2022 & 2028)
EXHIBIT 64 FAX SERVICES MARKET IN SOUTH AFRICA 2022–2028 ($ MILLION)
EXHIBIT 65 UAE FAX SERVICES MARKET 2022–2028 ($ MILLION)
EXHIBIT 66 FAX SERVICES MARKET IN SAUDI ARABIA 2022–2028 ($ MILLION)
EXHIBIT 67 FAX SERVICES MARKET IN LATIN AMERICA 2022–2028 ($ MILLION)
EXHIBIT 68 INCREMENTAL GROWTH IN LATIN AMERICA (2022 & 2028)
EXHIBIT 69 FAX SERVICES MARKET IN BRAZIL 2022–2028 ($ MILLION)
EXHIBIT 70 FAX SERVICES MARKET IN MEXICO 2022–2028 ($ MILLION)
EXHIBIT 71 FAX SERVICES MARKET IN ARGENTINA 2022–2028 ($ MILLION)

LIST OF TABLES

TABLE 1 KEY CAVEATS
TABLE 2 CURRENCY CONVERSION (2016−2022)
TABLE 3 ON-PREMISES FAX SERVER VS CLOUD FAX SERVICES
TABLE 4 KEY DIFFERENCES BETWEEN PHYSICAL SERVERS & VIRTUAL SERVERS
TABLE 5 COMPARISON OF DIGITAL CLOUD FAX TECHNOLOGY OF EFAX CORPORATE WITH LEGACY FAX SERVERS
TABLE 6 GLOBAL LARGE ENTERPRISES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 7 GLOBAL LARGE ENTERPRISES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 8 GLOBAL SMES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 9 GLOBAL SMES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 10 GLOBAL INDIVIDUALS & HOME OFFICES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 11 GLOBAL INDIVIDUALS & HOME OFFICES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 12 DIFFERENCE BETWEEN VIRTUAL & CLOUD SERVERS
TABLE 13 GLOBAL ON-PREMISES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 14 GLOBAL ON-PREMISES FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 15 GLOBAL CLOUD-BASED FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 16 GLOBAL CLOUD-BASED FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 17 GLOBAL HYBRID FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 18 GLOBAL HYBRID FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 19 GLOBAL HEALTHCARE FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 20 GLOBAL HEALTHCARE FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 21 GLOBAL BFSI FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 22 GLOBAL BFSI FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 23 GLOBAL LEGAL FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 24 GLOBAL LEGAL FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 25 GLOBAL MANUFACTURING FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 26 GLOBAL MANUFACTURING FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 27 GLOBAL OTHERS FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 28 GLOBAL OTHERS FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 29 HISTORIC GLOBAL FAX SERVICES MARKET BY GEOGRAPHY 2018−2021 ($ MILLION)
TABLE 30 FAX SERVICES MARKET IN NORTH AMERICA BY USER TYPE 2022−2028 ($ MILLION)
TABLE 31 FAX SERVICES MARKET IN NORTH AMERICA BY USER TYPE 2022−2028 ($ MILLION)
TABLE 32 FAX SERVICES MARKET IN NORTH AMERICA BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 33 FAX SERVICES MARKET IN NORTH AMERICA BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 34 FAX SERVICES MARKET IN NORTH AMERICA BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 35 FAX SERVICES MARKET IN NORTH AMERICA BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 36 FAX SERVICES MARKET IN EUROPE BY USER TYPE 2022−2028 ($ MILLION)
TABLE 37 FAX SERVICES MARKET IN EUROPE BY USER TYPE 2022−2028 ($ MILLION)
TABLE 38 FAX SERVICES MARKET IN EUROPE BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 39 FAX SERVICES MARKET IN EUROPE BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 40 FAX SERVICES MARKET IN EUROPE BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 41 FAX SERVICES MARKET IN EUROPE BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 42 FAX SERVICES MARKET IN APAC BY USER TYPE 2022−2028 ($ MILLION)
TABLE 43 FAX SERVICES MARKET IN APAC BY USER TYPE 2022−2028 ($ MILLION)
TABLE 44 FAX SERVICES MARKET IN APAC BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 45 FAX SERVICES MARKET IN APAC BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 46 FAX SERVICES MARKET IN APAC BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 47 FAX SERVICES MARKET IN APAC BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 48 FAX SERVICES MARKET IN MEA BY USER TYPE 2022−2028 ($ MILLION)
TABLE 49 FAX SERVICES MARKET IN MEA BY USER TYPE 2022−2028 ($ MILLION)
TABLE 50 FAX SERVICES MARKET IN MEA BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 51 FAX SERVICES MARKET IN MEA BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 52 FAX SERVICES MARKET IN MEA BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 53 FAX SERVICES MARKET IN MEA BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 54 FAX SERVICES MARKET IN LATIN AMERICA BY USER TYPE 2022−2028 ($ MILLION)
TABLE 55 FAX SERVICES MARKET IN LATIN AMERICA BY USER TYPE 2022−2028 ($ MILLION)
TABLE 56 FAX SERVICES MARKET IN LATIN AMERICA BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 57 FAX SERVICES MARKET IN LATIN AMERICA BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 58 FAX SERVICES MARKET IN LATIN AMERICA BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 59 FAX SERVICES MARKET IN LATIN AMERICA BY INDUSTRY-USER 2022−2028 ($ MILLION)
TABLE 60 CONSENSUS CLOUD SOLUTIONS: MAJOR SERVICE OFFERINGS
TABLE 61 BISCOM: MAJOR SERVICE OFFERINGS
TABLE 62 DROPBOX: MAJOR SERVICE OFFERINGS
TABLE 63 RINGCENTRAL: MAJOR SERVICE OFFERINGS
TABLE 64 OPENTEXT: MAJOR SERVICE OFFERINGS
TABLE 65 CONCORD: MAJOR SERVICE OFFERINGS
TABLE 66 ACTFAX: MAJOR SERVICE OFFERINGS
TABLE 67 ALHAMBRA: MAJOR SERVICE OFFERINGS
TABLE 68 MDAEMON TECHNOLOGIES: MAJOR SERVICE OFFERINGS
TABLE 69 CELO: MAJOR SERVICE OFFERINGS
TABLE 70 COPIA: MAJOR SERVICE OFFERINGS
TABLE 71 ESKER: MAJOR SERVICE OFFERINGS
TABLE 72 ETHERFAX: MAJOR SERVICE OFFERINGS
TABLE 73 EXTRACOMM: MAJOR SERVICE OFFERINGS
TABLE 74 EC DATA SYSTEMS: MAJOR SERVICE OFFERINGS
TABLE 75 FAXCORE: MAJOR SERVICE OFFERINGS
TABLE 76 GFI SOFTWARE: MAJOR SERVICE OFFERINGS
TABLE 77 IFAX: MAJOR SERVICE OFFERINGS
TABLE 78 IMAGICLE: MAJOR SERVICE OFFERINGS
TABLE 79 UPLAND: MAJOR SERVICE OFFERINGS
TABLE 80 UTBOX: MAJOR SERVICE OFFERINGS
TABLE 81 SOFTLINX: MAJOR SERVICE OFFERINGS
TABLE 82 PAMCONSULT: MAJOR SERVICE OFFERINGS
TABLE 83 RETARUS: MAJOR SERVICE OFFERINGS
TABLE 84 OCEANX TECHNOLOGY: MAJOR SERVICE OFFERINGS
TABLE 85 ALOHI: MAJOR SERVICE OFFERINGS
TABLE 86 MEDSENDER: MAJOR SERVICE OFFERINGS
TABLE 87 FAXAGE: MAJOR SERVICE OFFERINGS
TABLE 88 SRFAX: MAJOR SERVICE OFFERINGS
TABLE 89 FAX.PLUS: MAJOR SERVICE OFFERINGS
TABLE 90 FAXBURNER: MAJOR SERVICE OFFERINGS
TABLE 91 GLOBAL FAX SERVICES MARKET BY GEOGRAPHY 2022−2028 ($ MILLION)
TABLE 92 GLOBAL FAX SERVICES MARKET BY USER TYPE 2022−2028 ($ MILLION)
TABLE 93 GLOBAL FAX SERVICES MARKET BY SERVICE TYPE 2022−2028 ($ MILLION)
TABLE 94 GLOBAL FAX SERVICES MARKET BY INDUSTRY-USER 2022−2028 ($ MILLION)

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