1 Research Methodology
2 Research Objectives
3 Research Process
4 Report Coverage
4.1 Market Definition
4.1.1 Chatbots
4.1.2 Artificial Intelligence (AI)
4.1.3 Natural Language Processing
4.2 Base Year
4.3 Scope Of Study
4.3.1 Market Segmentation By Type
4.3.2 Market Segmentation By Interface
4.3.3 Market Segmentation By Hosted Platform
4.3.4 Market Segmentation By End-User Type
4.3.5 Market Segmentation By Geography
5 Report Assumptions & Caveats
5.1 Currency Conversion Rate
5.2 Market Derivation
6 Market At A Glance
7 Introduction
8 Market Dynamics
8.1.1 Need For Optimization Of Customer Management Costs
8.1.2 Progressive Growth In Natural Language Processing
8.1.3 Application Fatigue And Higher Development Costs
8.1.4 Increased Prominence Of Messaging Applications
8.2 Market Growth Restraint
8.2.1 Lack Of Viable Pricing Model
8.2.2 Implementation Limitations For Sensitive End-Users
8.2.3 Spamming And Data Privacy Concerns
8.3 Market Opportunities & Trends
8.3.1 Open-Source Ecosystem Driving Innovation And Adoption
8.3.2 Active Support From Facebook, Microsoft, And Google Reducing Development Costs
8.3.3 Major Shift From Rule-Based To Ai-Based Implementation
8.3.4 Conversational Interfaces To Dominate With Higher Engagement Rates
9 Global Chatbots Market
9.1 Market Size And Forecast
10 Porter’s Five Forces Analysis
10.1.1 Threat Of New Entrants
10.1.2 Bargaining Power Of Suppliers
10.1.3 Bargaining Power Of Buyers
10.1.4 Threat Of Substitutes
10.1.5 Competitive Rivalry
11 Chatbot Market By End-User
11.1 Market Overview
11.2 News And Media
11.2.1 Market Size And Forecast
11.3 E-Commerce
11.3.1 Market Size And Forecast
11.4 Banking And Insurance
11.4.1 Market Size And Forecast
11.5 Healthcare
11.5.1 Market Size And Forecast
11.6 Gaming And Entertainment
11.6.1 Market Size And Forecast
11.7 Telecom
11.7.1 Market Size And Forecast
11.8 Other Chatbot Applications
11.8.1 Market Size And Forecast
12 Chatbot Market By Type
12.1 Market Overview
12.2 Rule-Based Chatbots
12.2.1 Market Size And Forecast
12.3 Ai-Integrated Chatbots
12.3.1 Market Size And Forecast
13 Chatbot Market By Interface
13.1 Market Overview
13.2 Web-Based Chatbots
13.2.1 Market Size And Forecast
13.3 Application-Based Chatbot
13.3.1 Market Size And Forecast
14 Chatbot Market By Geography
14.1 Geographical Overview
15 APAC
15.1 Market Size And Forecast
15.2 China
15.2.1 Market Size And Forecast
15.3 Japan
15.3.1 Market Size And Forecast
15.4 Other Apac Countries
15.4.1 Market Size And Forecast
16 Europe
16.1 Market Size And Forecast
17 Middle-East And Africa
17.1 Middle-East
17.1.1 Market Size And Forecast
17.2 Africa
17.2.1 Market Size And Forecast
18 North America
18.1 Market Size And Forecast
18.2 Us
18.2.1 Market Size And Analysis
18.3 Canada
18.3.1 Market Size And Forecast
19 Latin America
19.1 Market Size And Forecast
20 Competitive Landscape
20.1 Market Structure And Mapping Of Competition
20.2 Overview Of Competition
20.2.1 Herfindahl-Hirschman Index
21 Key Company Profiles
21.1 Anboto Group
21.1.1 Business Overview
21.1.2 Solutions And Industries
21.2 Creative Virtual
21.2.1 Business Overview
21.2.2 Solutions And Industries
21.3 eGain Corp.
21.3.1 Business Overview
21.4 Inbenta
21.4.1 Business Overview
21.5 Nuance Communications
21.5.1 Business Overview
22 Other Prominent Companies
22.1 Haptik Inc.
22.2 Viclone
22.3 Astute Solutions
22.4 Kasisto Inc.
22.5 True Image Interactive
22.6 Cx Company
22.7 Next It Corp.
22.8 H-Care
22.9 Synthetix
22.1 Helpshift
23 Report Summary
23.1 Qualitative Summary
23.2 Quantitative Summary
24 Appendix
24.1 List Of Abbreviations