The global queue management system market size will reach USD 671 million by 2025. The market is witnessing increased demand from sectors such as healthcare, hospitality, and manufacturing setups where these products are used in operations areas, admin blocks, and several other places. One of the key reasons for the rapid market growth is a shift in the usage of products from optional to mandatory, especially after the COVID-19 pandemic outbreak the rising awareness for personal hygiene and increased focus on saving the work environment in various geographies has propelled the demand for social distancing solutions, including queue management systems.
- The virtual queuing segment is likely to observe an incremental growth of over USD 155 million by 2025 on the outbreak of the COVID-19 pandemic.
- The healthcare segment is expected to observe the highest incremental growth by 2025 due to high convenience, reduced waiting times, and increased patient experience.
- The cloud-based segment is projected to grow at the highest CAGR during the forecast period because of increased digital transition among sectors and high penetration of smart and hand-held devices.
- The APAC market is expected to grow at an impressive CAGR of over 5% during the period 2019–2025 on the increased demand for tech-savvy infrastructure and high penetration of smartphones and rapid urbanization.
GLOBAL QUEUE MANAGEMENT SYSTEM MARKET TRENDS & DRIVERS
Emphasis on focusing on people management during new constructions will lead to the market growth
Adoption of artificial intelligence, the rapid development of IoT and wireless communication technology, smart infrastructure development are the top trends driving the global queue management system market growth. Infrastructure development has rapidly evolved in recent years, with global policymakers focusing on the development of sustainable infrastructure. Concepts such as smart infrastructure enabled with several technological advancements are likely to guide future market growth. The outbreak of the pandemic dramatically changed how people interact and live. The rising penetration of smart devices has pushed societies across the globe to become more organized. Thus, new constructions are also focusing on people management. This emphasis has provided a significant push to the queue management system market. The development of smart cities will lead to the erection of commercial complexes, public and corporate spaces, and more. All this is likely to generate more demand for QMS and opportunities for new installations during the forecast period.
INSIGHTS BY PRODUCT
The demand for linear queuing models is expected to show sluggish growth during the forecast period
Virtual queuing to grow at the fastest CAGR during the forecast period. Virtual queuing solutions are expected to deliver significant advantages in the prevailing COVID-19 environment, which is likely to drive the queue management system demand during the forecast period. As lockdown regulations are eased across the globe, companies, and service sectors are expected to increase footfalls. Hence the segment is expected to witness demand. Moreover, to manage customer traffic, avoid unplanned visits, and decrease waiting times, virtual queuing systems are expected to observe high adoption. Companies and organizations across the world have started shifting to techno-based systems to optimize workflows and productivity.
INSIGHTS BY DEPLOYMENT
The cloud-based segment will gain popularity due to its due to technological strides
The cloud-based deployment will contribute maximum revenue share to the global queue management system market. The key drivers for cloud-based segment market growth are factors such as increasing digital transition across sectors, the penetration of the internet and mobile devices worldwide, and the use of big data. The on-premises segment is expected to grow at a CAGR of over 2% during 2019–2025. On-premise frameworks are gaining higher consistency in managing customer queues in the service-based environment and providing new ways to communicate with consumers.
With the growing number of end-users, Europe and APAC queue management system markets are highly competitive. However, the APAC region is expected to grow at a substantial growth CAGR during the forecast period. European countries are technologically mature, and in the UK, Germany, France, Spain, Italy, and Russia, the acceptance rate of advanced technology is higher. The presence of well-established queue management system manufacturers in these countries has led to significant cloud-based systems procurement. On the other hand, APAC is witnessing vigorous growth in the number of hospitals, banks, and retail outlets, catalyzing and furnishing the region's queue management system market. The cloud-enhanced production of next-generation manufacturing technologies would seek a cloud network to demonstrate their digital capabilities.
INSIGHTS BY END-USER
The transportation segment will witness the fastest growth in the market
The healthcare segment constitutes of the largest queue management market share in terms of end-user. The segment is expected to account for over 20% revenue share during the forecast period. Queue management solutions are specially designed for outpatient clinics, laboratory diagnostic centers, and hospitals. The segment is likely to be driven due to queue solutions' ability to enable high-quality customer services and enhance the patient experience. Implementing these systems in the healthcare sector has been growing due to the increased awareness of contagious infections and the importance of maintaining social distancing among individuals.
INSIGHTS BY GEOGRAPHY
Implementation of AI technology in the Latin American region can result in higher economic growth and open up opportunities for queue management systems
The demand for queue management systems is expected to increase in North America. The major reason is the rising adoption of tech-savvy automated solutions. In addition, the COVID-19 pandemic has also fueled the growth of queueing solutions. The high demand for queueing solutions in the US mainly influences market growth in North America. The trend of social distancing solutions is driving the popularity and acceptance of queuing solutions across all segments. North America will remain the dominant revenue contributor to the global queue management system market. The market in Latin America to grow at the highest CAGR during the forecast period. Rising investments in IoT technology in the region will drive the market, in addition to widespread awareness and adoption among consumers.
INSIGHTS BY VENDORS
Vendors can alter and refine their unique value proposition to achieve a strong market presence in the upcoming days
The global queue management system market is currently highly fragmented with many local players in the market. The rapidly changing technological environment could adversely affect vendors as customers expect continual innovations and extra emphasis on tech advanced products. The global market is dominated by the influx of domestic players, including small-scale proprietorship firms. Several domestic players are expected to expand their presence worldwide during the forecast period due to the COVID-19 pandemic outbreak, especially in APAC and Latin America. Improving global healthcare conditions would also fuel market growth as it is a suitable time for the launch of new products to cater to consumers' rising needs. Bauerfeind Advantech Co. Ltd, and Aurionpro Solutions Limited are the leading players in the market
The queue management system market research report includes in-depth coverage of the industry analysis with SWOT analysis, revenue, and forecast insights for the following segments:
Segmentation by Product
- Pharmacy and Offline Retail
- Financial Institutions
- Retail Market Places
- North America
- South Korea
- Latin America
- Middle East & Africa
- Saudi Arabia
- South Africa