Projected Surge in Global Robot Waiter Market - More than $1.97 Billion Revenue to be Generated by 2028


Market Fueled by Hospitality Industry Investment and Innovation  

Arizton is pleased to announce its latest report, Robot Waiter Market - Global Outlook & Forecast 2023-2028, shedding light on the dynamic and rapidly evolving industry. The comprehensive report unveils valuable market trends, growth opportunities, and a competitive business landscape. With in-depth analysis and meticulous research, this report serves as a strategic guide for industry players, investors, and decision-makers, offering a comprehensive understanding of the current robot waiter market dynamics and future prospects. 

Browse 61 market data Tables and 79 Figures spread through 231 Pages and in-depth TOC on " robot waiter market by load capacity: below 20 KG, 20-40 KG, and above 40 KG, end users: HORECA, bars & casinos, senior living homes, and others, distribution channel: offline and online, & geography: North America, Europe, APAC, Latin America, and Middle East & Africa - global forecast 2022 to 2028. 

The global robot waiter market to reach USD 1.97 billion by 2028, growing at a CAGR of 35.14%. 

View the detailed Table of Content here -

The market landscape of the robot waiter market has witnessed significant growth and evolution in recent years. This emerging sector combines the advances of robotics and automation with the hospitality and foodservice industry. Robot waiters, also known as service robots or restaurant robots, are designed to assist in tasks such as serving food and drinks, taking orders, and interacting with customers. Several companies have emerged as key players in the robot waiter market. These include both established robotics companies and startups specializing in service robots. Companies such as SoftBank Robotics, Boston Dynamics, and Pudu Robotics are known for their innovations in this field. The robot waiter market is poised for continued growth as technology improves and more businesses recognize the benefits of automation. As robotics and AI continue to advance, robot waiters may become more sophisticated and versatile, further transforming the foodservice industry. The F&B industry has long grappled with labor shortages, especially in roles such as waitstaff. Robot waiters offer a practical solution to this problem by taking on tasks such as order delivery, table cleaning, and even menu explanations. This reduces the dependency on human labor and allows restaurants to maintain efficient service during peak hours or when staff availability is limited. 

Recent Partnerships & Developments 

Bear Robotics 

In 2023, RobotLAB collaborated with Bear Robotics to expand their availability of robots in the hospitality sector. 

In 2023, Bear Robotics unveiled Servi Plus, a revolutionary robot designed for the hospitality sector. This robot boasts great capacity, improved user experience features, and industry-leading suspension engineering, making it exceptionally capable of transporting liquids and navigating ramps. 

SoftBank Robotics 

In April 2023, SoftBank Robotics Australia partnered with Sushi Machines, an Australian wholesale distributor, to offer robotic and AI solutions for local restaurants. They introduced the Tray Delivery Robot Delivery X1 by Gausium to address worker shortages in the hospitality industry, showcasing it at the Food Service Australia exhibition. 

SoftBank Robotics UK and Bunzl Distribution Spain have announced a strategic partnership to advance the adoption of robotic solutions in various sectors across Spain, including lodging, healthcare, catering, and cleaning. The partnership aims to demonstrate how robotics can boost productivity, employee engagement, and customer satisfaction. 

Pudu Robotics 

In 2023, during a press conference held in Japan, Pudu Robotics, a prominent commercial service robot industry player, declared its formal introduction into the Japanese cleaning market. They introduced their cutting-edge commercial cleaning robots, PUDU CC1 and PUDU SH1, to tackle labor shortages and revolutionize the cleaning industry. 

In August 2023, Pudu Robotics unveiled the PUDU Open Platform, allowing robot distributors to customize and manage PUDU Robots remotely across various sectors, including restaurants, healthcare, and retail. This platform aims to enhance robot capabilities and foster innovation in multiple industries. 


In 2023, Gausium unveiled the Scrubber 50 Pro, an upgraded robotic cleaning solution. It features a sleek new design, reduced physical buttons on the operator panel, and user-friendly software controls for enhanced customization. 

Segway Robotics 

In October 2022, the company revealed its new product, ServeBot S1, at the largest international franchise show with many exhibitors in South Korea. It was a food delivery robot. 

Keenon Robotics 

In 2023, the company partnered with TOGL Technology to introduce advanced digital solutions to the Malaysian market. This collaboration enables us to merge their robotics expertise with TOGL Technology's local insights and experience, offering groundbreaking solutions that will revolutionize business operations and elevate customer experiences by providing increased convenience. 

In 2023, Keenon Robotics announced its partnership with Daesung Industrial, a well-known energy and electrical products company in South Korea. This collaboration marks a significant step in its expansion into the South Korean market, aimed at delivering advanced service robots to businesses and enhancing customer experiences. 

Growth in Investments & Innovations in Hospitality Industry Contributing to the Market Growth 

The hospitality industry is experiencing a notable surge in investments and innovations, and one prominent trend within this sector is the flourishing market for robot waiters. These automated servers have garnered considerable attention and investment due to their potential to revolutionize the dining experience and transform operational efficiency in restaurants, hotels, and other hospitality establishments. Robot waiters gain traction primarily for their ability to reduce labor costs, a significant concern for businesses in the industry. 

As investments continue to pour into the development of robot waiters, the market is rapidly expanding. Initially found in high-end restaurants and hotels, these automated servers are becoming more accessible to a broader range of establishments, including fast-food restaurants, cafes, and smaller eateries. This democratization of the technology is expected to boost adoption rates further. The trend in the robot waiter market exemplifies the hospitality industry's ongoing commitment to innovation and automation. These technological advances reduce costs, enhance efficiency, and create an engaging and safe dining experience. As investments and innovations in this sector persist, the prevalence of robot waiters is likely to increase, reshaping the landscape of the hospitality industry in the future. 

Optimizing Distribution Channels for Robot Waiter Market Success 

The distribution channels are pivotal in the robot waiter market, facilitating customer access and ensuring efficient delivery of these cutting-edge devices. Various companies manufacture and distribute robot waiters to meet the rising demand in the restaurant industry. These companies develop and assemble robots with advanced features, and once produced, they employ diverse distribution channels for sales. 

Many companies prefer direct sales to restaurants, hotels, and other foodservice businesses. Sales teams cultivate relationships with potential clients, offering tailored solutions to meet their requirements. Collaborating with industry-specific distributors who have established connections with restaurant owners and decision-makers is also a common offline distribution strategy. This approach allows for personalized consultations and demonstrations, crucial for persuading potential buyers to adopt robot waiter technology. 

Online distribution channels are equally significant in the robot waiter market, leveraging the digital landscape to connect manufacturers with customers. E-commerce platforms serve as a primary online distribution channel for robot waiter manufacturers. These platforms showcase products, provide detailed specifications, and offer online purchasing options. Prospective customers, such as restaurant owners and hotel managers, can explore a range of robot waiter models, compare features, and make informed decisions. E-commerce platforms offer convenience and accessibility, enabling customers to browse and order at their convenience. 

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