Fax services - Research Report & Industry Analysis
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This market research report on the global fax services market identifies Biscom, eFax, HelloFax, SRFax, Nextiva, Open Text, RingCentral, and XMedius as the leading vendors in the market. The report offers analysis on market size and forecast, market share, industry trends, growth drivers, and vendor analysis.

The global fax services market is anticipated to grow $2.88 billion by 2022. The market study also includes insights on segmentation market by user type (individuals and home office, SMEs, and large enterprises), by industry sector (healthcare, financial services and mortgage companies, legal, manufacturing, transportation, and logistics, and others), by application (production and end-user), by deployment model (on-premises fax solutions, cloud-based fax services, and hybrid fax solutions), and by geography (APAC, Europe, North America, and ROW).

Fax Services Market - Overview

Fax services are primarily used to transfer personal or business documents through fax machines, fax servers, and online fax services. The advancements in technology are significantly helping in the transfer of fax documents through the internet with the use of IP based fax solutions and cloud-based hosted fax services. The three major models of deployment in the fax services market include on-premises, cloud-based fax, and hybrid fax solutions. Major vendors in the market are focusing on leveraging the internet infrastructure to introduce fast and cost-effective solutions for online fax services.

The introduction of VOIP (Voice over Internet Protocol) communication services, FOIP (Fax over Internet Protocol) connectivity, cloud-based faxing services, and hybrid fax services will propel the growth of the global market. Major vendors are also integrating online fax systems to existing back-office applications such as ERP and CRM through APIs. The global fax services market is anticipated to grow $2,880 million by 2022, growing at a CAGR of 9.18% during the forecast period.

Market by Revenue

Fax Services Market - Dynamics

The growing adoption of UCaaS expected to aid in the growth of cloud-based faxing solutions

The integration of communication systems and collaboration platforms such as data and voice services will increase the demand for online fax services in the global market. Prominent vendors in the market are focusing on launching cloud-based fax systems that offer voice and data services as well. The migration of existing fax systems to cloud-based communication systems will drive the market growth over the next few years. The increased adoption and growth of cloud-based faxing solutions is likely to attribute to the launch of UCaaS (unified communications as a service), which is expected to grow at a CAGR of 15% during the forecast period. The benefits of online services such as flexibility, scalability, reliability, and affordability will improve the operational productivity and cost-effectiveness of various companies.

Market - Segmentation

This market research report includes a detailed segmentation of the market by industry sector, by user type, by application, by deployment model, and by geography.

Segmentation of Global Market

Fax services market segmentation

 

Market - By Deployment Model

Hybrid services is the fastest growing deployment model

The three major deployment models are on-premises, cloud-based fax, and hybrid fax solutions. On-premises services require the end-user to install in-house servers that operate on operating systems and fax software. Cloud-based allow the end-user to integrate services with existing back-office applications and receive or send information through e-mail platforms. Hybrid solutions offer the best of both systems - it allows the end-user to use on-premises fax server software with the portability feature of cloud faxing. The ease of operation and cost-effectiveness enables consumers to adhere to regulatory compliances such as HIPPA, which is likely to increase the adoption of hybrid services in the global market, and the hybrid segment is expected to grow at a CAGR of 11.39% by 2022.

Market - By User Type

SME segment will become a major contributor in the automated fax environment

The user type market segment consists of individuals and home users, small and medium enterprises (SME), and large enterprises. The SME user segment contributed over 31% of the revenue share in the global fax services market in 2016. The growth of SMEs is primarily attributed to sectors such as healthcare, financial, insurance, and legal. The migration to cloud-based platforms will ensure a reduction in the cost of infrastructure and increase in productivity. The establishment of various government regulations and data privacy laws is likely to drive the demand for online fax services in the SME market segment.

Market - By Application

Global organizations in APAC and ROW contribute the highest production usage revenue

The main classification in the application segment of the market is production usage and end-user usage. The production usage segment in the global fax services market generated a revenue of over $1,066 million in 2016. The research analysts at Arizton state that server solutions such as on-premises, cloud, and hybrid are highly suitable for the implementation of automated fax processing systems. Moreover, due to regulatory compliance, a high number of healthcare and financial organizations will attribute to the production usage in the global fax services market.

Market - By Industry Sector

The industry sector in the market is divided into healthcare, BFSI, legal, manufacturing, transportation, & logistics, and others. Hospitals, clinics, and pharmaceutical companies are the major revenue contributors in the healthcare market segment. The increasing need to drive automation to improve efficiency and ensure regulatory compliance in the healthcare sector will drive the demand for online fax services in the healthcare market segment.

Market - By Geography

North America to dominate the market during the forecast period

North America accounted for close to 50% of the total market share during 2016. The US and Canada are the largest revenue generators in the North American market. The growth of the SMEs business segment in the region will boost the demand for fax services in North America. The increased adoption of cloud-based and collaboration platforms and the hybrid faxing solution will help the region maintain its market share during the forecast period.

Key Countries Profiled

  • US

  • Canada

  • UK

  • Germany

  • France

  • China

  • Australia

  • South Africa

  • Brazil

  • UAE

Key Vendor Analysis

The evolution of cloud-based faxing technology is increasing the level of competition in the global fax services market. Several telecom and unified communication providers are partnering with vendors to offer superior fax solutions to gain a large customer base and market share. The market is also witnessing mergers and acquisitions among prominent vendors which, in turn, will create new opportunities for these players.

The major vendors in the global market are:

  • Biscom

  • eFax

  • HelloFax

  • SRFax

  • Nextiva

  • Open Text

  • RingCentral

  • XMedius

Other prominent vendors include ActFax, Alhambra, Alt-N Technology, Cleo, Copia International, Concord Technologies, Crosby Fax, Data on Call, eComfax (Cloud Worldwide Services), Equisys, Esker, EtherFax, Extracomm, FaxAge, FaxCore, GFI Software, GoldFax, iFax, Imagicle, InterFAX, Joyhong Software, Kofax, Lane Telecommunication, Messagenet, MetroFax, Monfax - Bjt Partners, MyFax, Neotel (Lqiuid Telecom), OceanX Technology, Upland Software (Omtool), PamFax, Retarus, Softlinx, Sfax, utbox.

Key market insights include

  1. The analysis of the fax services market provides market size and growth rate for the forecast period 2018–2023.  

  2. Comprehensive insights on current industry trends, trend forecast, and growth drivers of the fax services market.

  3. The report offers the latest analysis of market share, growth drivers, challenges, and investment opportunities.

  4. It offers a complete overview of market segments and regional outlook of global fax services market.

  5. The report provides a detailed overview of the vendor landscape, competitive analysis, and key market strategies to gain competitive advantage.

This industry analysis report expected the global fax services market size to cross $2.88 billion by 2022, growing at a CAGR of more than 9% during 2017-2022. The market research reports provide in-depth market analysis and segments by geography, end-user, deployment model, industry sector and by key vendors.

The global fax services market is expected to witness an increase in the deployment of hybrid models during the forecast period. Industries such as healthcare and financials are the major end-users of faxing services, followed by legal, manufacturing, logistics, and transportation sectors in the global fax services market.

Report Timeline
  • Base Year:                  2016  
  • Forecast Year:            2017–2022  

The study considers the present scenario of the global fax services market and its market dynamics for the period 2017−2022. It covers a detailed study of various market growth enablers, restraints, and trends. Also, the study covers the demand and supply side of the market. It also profiles and analyzes the leading companies and other prominent companies operating in the market.

Major Vendors in the Global Fax Services Market

  • Biscom
    • Business Overview

    • Market Overview

    • Key Strengths

    • Key Weakness

  • eFax

  • HelloFax

  • SRFax

  • Nextiva

  • Open Text

  • RingCentral

  • XMedius

Prominent Players in the Global Fax Services Market

  • ActFax

  • Alhambra

  • Alt-N Technology

  • Cleo

  • Copia International

  • Concord Technologies

  • Crosby Fax

  • Data on Call

  • eComfax (Cloud Worldwide Services)

  • Equisys

  • Esker

  • EtherFax

  • Extracomm

  • FaxAge

  • FaxCore

  • GFI Software

  • GoldFax

  • iFax

  • Imagicle

  • InterFAX

  • Joyhong Software

  • Kofax

  • Lane Telecommunication

  • Messagenet

  • MetroFax

  • Monfax - Bjt Partners

  • MyFax

  • Neotel (Lqiuid Telecom)

  • OceanX Technology

  • Upland Software (Omtool)

  • PamFax

  • Retarus

  • Softlinx

  • Sfax

  • utbox

Market Segmentation by deployment model

  • On-premises fax solutions

  • Cloud-based fax services

  • Hybrid fax solutions

Market Segmentation by user type

  • Individuals and home office

  • SMEs

  • Large enterprises

Market Segmentation by application

  • Production usage

  • End-user usage

Market Segmentation by industry sector

  • Healthcare

  • BFSI

  • Legal

  • Manufacturing, transportation, and logistics

  • Others

Market Segmentation by Geography

  • APAC

    • China
    • Australia
  •   Europe

    • UK

    • Germany

    • France

  •   North America

    • US

    • Canada

  •   ROW

    • South Africa

    • Brazil

    • UAE

1         Research Methodology

2         Research Objectives

3         Research Process

 

4          Report Coverage

4.1          Market Definition

4.2          Base Year

4.3          Scope of Study

4.3.1      Market Study Considerations

4.3.2      Market Segmentation by Fax Deployment Model

4.3.3      Market Segmentation by User Type

4.3.4      Market Segmentation by Industry Sector

4.3.5      Market Segmentation by Geography

4.3.6      Vendor Selection

 

5              Report Assumptions and Caveats

5.1.1      Inclusions

5.1.2      Exclusions          

5.1.3      Market Study Assumption

5.2          Currency Conversion Rate

5.3          Market Derivation

 

6              Market At A Glance

7              Introduction

 

8              Market Dynamics

8.1          Market Growth Enablers

8.1.1      Increased Awareness About Operating Green office Environment

8.1.2      Regulatory Compliance Requires Fax Services

8.1.3      Flexibility and Scalability of Internet Fax

8.1.4      Increased Adoption of Cloud-Based Communication and Collaboration Platforms

8.2          Market Restraints

8.2.1      Security Concerns

8.2.2      Increased Capital and Operational Expenditure In Traditional Faxing Solutions

8.2.3      Presence of Effective Alternatives To Fax

8.3        Market Opportunities and Trends

8.3.1      Migration To Cloud-Based Faxing Model

8.3.2      Increase In Migration To Hybrid Fax Solutions

8.3.3      Automation of Fax Workflow

8.3.4      Vendor Consolidation In Cloud-Based Faxing Space

 

9              Global Fax Services Market

9.1          Market Size and Forecast

9.2          Porter’s Five Forces Analysis

9.2.1      Threat of New Entrants

9.2.2      Bargaining Power of Suppliers

9.2.3      Bargaining Power of Buyers

9.2.4      Threat of Substitutes

9.2.5      Competitive Rivalry

 

10           Global Market by Deployment Model

10.1        On-Premises

10.1.1    Market Overview

10.1.2    Market Size and Forecast

10.2       Cloud-Based FAX Services

10.2.1    Market Overview

10.2.2    Market Size and Forecast

10.3        Hybrid

10.3.1    Market Overview

10.3.2    Market Size and Forecast

 

11           Global Market by User Type

11.1        Individual and Home Users

11.1.1    Market Overview

11.1.2    Market Size and Forecast

11.2        Small and Medium Enterprises (SME)

11.2.1    Market Overview

11.2.2    Market Size and Forecast

11.3        Large Enterprise

11.3.1    Market Overview

11.3.2    Market Size and Forecast

 

12           Global Market by Application

12.1        Production Fax Market by Industry Sector

12.2        End-User Fax Services Market by Industry Sector

13           Global Market by Industry Sector

13.1        Market Overview

13.2        Healthcare Sector

13.2.1    Market Overview

13.2.2    Market Size and Forecast

13.3        Banking, Financial Services, and Insurance (BFSI) Sector

13.3.1    Market Overview

13.3.2    Market Size and Forecast

13.4        Legal Sector

13.4.1    Market Overview

13.4.2    Market Size and Forecast

13.5        Manufacturing, Transport, and Logistics Sector

13.5.1    Market Overview

13.5.2    Market Size and Forecast

13.6        Other Sector

13.6.1    Market Overview

13.6.2    Market Size and Forecast

 

14           Global Fax Services Market by Geography

14.1        Market Overview

 

15           North America

15.1        Market Size and Forecast

15.2        Market In North America by Industry Sector

15.2.1    Healthcare Sector: Market Size and Forecast

15.2.2    BFSI Sector: Market Size and Forecast

15.2.3    Legal Sector: Market Size and Forecast

15.2.4    Manufacturing, Transportation, and Logistics Sector: Market Size and Forecast

15.2.5    Other Sectors: Market Size and Forecast

15.3        Key Countries

15.3.1    US: Market Size and Forecast

15.3.2    Canada: Market Size and Forecast

 

16           Europe

16.1        Market Size and Forecast

16.2        Market In Europe by Industry Sector

16.2.1    Healthcare Sector: Market Size and Forecast

16.2.2    BFSI Sector: Market Size and Forecast

16.2.3    Legal Sector: Market Size and Forecast

16.2.4    Manufacturing, Transportation, and Logistics Sector: Market Size and Forecast

16.2.5    Other Sectors: Market Size and Forecast

16.3        Key Countries

16.3.1    UK: Market Size and Forecast

16.3.2    Germany: Market Size and Forecast

16.3.3    France: Market Size and Forecast

 

17           APAC

17.1        Market Size and Forecast

17.2        Market In APAC by Industry Sector

17.2.1    Healthcare Sector: Market Size and Forecast

17.2.2    BFSI Sector: Market Overview

17.2.3    Legal Sector: Market Size and Forecast

17.2.4    Manufacturing, Transportation, and Logistics Sector: Market Size and Forecast

17.2.5    Other Sectors: Market Size and Forecast

17.3        Key Countries

17.3.1    China: Market Size and Forecast

17.3.2    Australia: Market Size and Forecast

 

18           Rest Of World

18.1        Market Size and Forecast

18.2        Market In ROW by Industry Sector

18.2.1    Healthcare Sector: Market Size and Forecast

18.2.2    BFSI Sector: Market Size and Forecast

18.2.3    Legal Sector: Market Size and Forecast

18.2.4    Manufacturing, Transportation, and Logistics: Market Size and Forecast

18.2.5    Other Sectors: Market Size and Forecast

18.3        Key Countries

18.3.1    South Africa: Market Size and Forecast

18.3.2    Brazil: Market Size and Forecast

18.3.3    UAE: Market Size and Forecast

 

19           Competitive Landscape

19.1        Market Overview

 

20           Key Company Profiles

20.1        Biscom

20.1.1    Business Overview

20.1.2    Market Overview

20.1.3    Key Strength

20.1.4    Key Weakness

20.2        eFax (J2 Global)

20.2.1    Business Overview

20.2.2    Market Overview

20.2.3    Key Strengths

20.2.4    Key Weakness

20.3        Hellofax

20.3.1    Business Overview

20.3.2    Market Overview

20.3.3    Strength

20.3.4    Weakness

20.4        Nextiva

20.4.1    Business Overview

20.4.2    Market Overview

20.4.3    Strength

20.4.4    Weakness

20.5        Open Text

20.5.1    Business Overview

20.5.2    Market Overview

20.5.3    Strength

20.5.4    Weakness

20.6        Ringcentral

20.6.1    Business Overview

20.6.2    Market Overview

20.6.3    Key Strength

20.6.4    Key Weakness

20.7        SRfax

20.7.1    Business Overview

20.7.2    Market Overview

20.7.3    Strength

20.7.4    Weakness

20.8        Xmedius

20.8.1    Business Overview

20.8.2    Market Overview

20.8.3    Key Strength

20.8.4    Key Weakness

 

21           Other Prominent Companies

21.1        Actfax Communication

21.2        Alhambra-Eidos Company

21.3        Alt-N-Technology

21.4        CLEO

21.5        Copia International

21.6        Concord Technologies

21.7        Crosby Fax

21.8        Data On Call (J2 Global)

21.9        ecomfax (Cloud Worldwide Services)

21.1        Equisys

21.11     Esker

21.12     Etherfax

21.13     Exatracomm

21.14     Faxage

21.15     Faxcore

21.16     GFI Software

21.17     Goldfax (DPD International)

21.18     ifax

21.19     Imagicle

21.2        Interfax

21.21     Joyhong Software

21.22     KOFAX

21.23     Lane Telecommunication

21.24     Messagenet

21.25     Metrofax

21.26     MONFAX - BJT PARTNERS

21.27     Myfax

21.28     Neotel (Lqiuid Telecom)

21.29     Oceanx Technology

21.3        Upland Software (Omtool)

21.31     Pamfax

21.32     Retarus

21.33     Sfax

21.34     Softlinx

21.35     Utbox

 

22           Report Summary

22.1        Key Takeaways

22.2        Qualitative Summary 

22.3        Quantitative Summary 

 

23           Appendix

23.1        List of Abbreviations

List of Exhibits

Exhibit 1         Segmentation of Global Fax Services Market

Exhibit 2         Market Size Calculation Approach 2016

Exhibit 3         Market Size Calculation

Exhibit 4         Evolution of Fax Services

Exhibit 5         Fax Deployment Model

Exhibit 6         Characteristic Features of Fax Deployment Models

Exhibit 7         Global Market 2016–2022 ($ million)

Exhibit 8         Five Forces Analysis

Exhibit 9         Global Market by On-premises Fax Solutions 2016–2022 ($ million)

Exhibit 10       Global Market by Cloud-based Fax Services 2016–2022 ($ million)

Exhibit 11       Global Market by Hybrid Fax Solutions 2016–2022 ($ million)

Exhibit 12       Global Market by Individual and Home User Segment 2016–2022 ($ million)

Exhibit 13       Global Market by SME 2016–2022 ($ million)

Exhibit 14       Global Market by Large Enterprises Segment 2016–2022 ($ million)

Exhibit 15       Revenue of Global Market by Application ($ million)

Exhibit 16       Revenue of Global Market in Production Usage Segment by Industry Sector ($ million)

Exhibit 17       Revenue of Global Market in End-user Usage Fax Segment by Industry Sector ($ million)

Exhibit 18       Global Market by End-users

Exhibit 19       Global Market by End-users (in $ million)

Exhibit 20       Global Market by Healthcare Sector 2016–2022 ($ million)

Exhibit 21       Share of Production and End-user Usage in Healthcare Sector 2016

Exhibit 22       Global Market by BFSI Sector 2016–2022 ($ million)

Exhibit 23       Share of Production Usage and End-user Usage in Global Fax Service Market by Financial Institutions and Mortgage Companies (2016)

Exhibit 24       Global Market by Legal Sector 2016–2022 ($ million)

Exhibit 25       Share of Production Usage and End-user Usage in Global Fax Services by Legal Sector 2016

Exhibit 26       Global Market by Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)

Exhibit 27       Share of Production Usage and End-user Usage in Global Market by Manufacturing, Transportation, and Logistics Sector 2016

Exhibit 28       Global Market by Others Sector 2016–2022 ($ million)

Exhibit 29       Share of Production Usage and End-user Usage in Global Fax Market by Other Sectors (2016)

Exhibit 30       Global Market by Geography

Exhibit 31       Market in North America 2016–2022 ($ million)

Exhibit 32       Market in North America by Healthcare Sector 2016–2022 ($ million)

Exhibit 33       Market in North America by BFSI Sector 2016–2022 ($ million)

Exhibit 34       Market in North America by Legal Sector 2016–2022 ($ million)

Exhibit 35       Market in North America by Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)

Exhibit 36       Market in North America for Other Sectors 2016–2022 ($ million)

Exhibit 37       Market in US 2016–2022 ($ million)

Exhibit 38       Market in Canada 2016–2022 ($ million)

Exhibit 39       Market in Europe 2016–2022 ($ million)

Exhibit 40       Market in Europe for Healthcare Sector 2016–2022 ($ million)

Exhibit 41       Market in Europe for BFSI Sector 2016–2022 ($ million)

Exhibit 42       Market in Europe for Legal Sector 2016–2022 ($ million)

Exhibit 43       Market in Europe for Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)

Exhibit 44       Market in Europe by Other Sectors 2016–2022 ($ million)

Exhibit 45       Market in UK 2016–2022 ($ million)

Exhibit 46       Market in Germany 2016–2022 ($ million)

Exhibit 47       Market in France 2016–2022 ($ million)

Exhibit 48       Market in APAC 2016–2022 ($ million)

Exhibit 49       Market in APAC by Healthcare Sector 2016–2022 ($ million)

Exhibit 50       Market in APAC for BFSI Sector 2016–2022 ($ million)

Exhibit 51       Market in APAC by Legal Sector 2016–2022 ($ million)

Exhibit 52       Market in APAC for Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)

Exhibit 53       Market in APAC for Other Sectors 2016–2022 ($ million)

Exhibit 54       Market in China 2016–2022 ($ million)

Exhibit 55       Market in Australia 2016–2022 ($ million)

Exhibit 56       Market in ROW 2016–2022 ($ million)

Exhibit 57       Market in ROW by Healthcare Sector 2016–2022 ($ million)

Exhibit 58       Market in ROW by BFSI Sector 2016–2022 ($ million)

Exhibit 59       Market in ROW by Legal Sector 2016–2022 ($ million)

Exhibit 60       Market in ROW for Manufacturing, Transportation, and Logistics Sector 2016–2022 ($ million)

Exhibit 61       Market in ROW for Other Sectors 2016–2022 ($ million)

Exhibit 62       Market in South Africa 2016–2022 ($ million)

Exhibit 63       Market in Brazil 2016–2022 ($ million)

Exhibit 64       Market in UAE 2016–2022 ($ million)

           

List of Tables

Table 1            Key Geographies Definition

Table 2            Key Caveats

Table 3            Currency Conversion 2013−2016

Table 4            Global Market by User Type 2016–2022 ($ million)

Table 5            Global Market by Industry Sector 2016–2022 ($ million)

Table 6            eFax Plans and Pricing

Table 7            eFax Pricing (August 2017)

Table 8            HelloFax Online Fax Plan

Table 9            Nextiva Online Fax Services Packages

Table 10         RingCentral Fax Pricing (August 2017)

Table 11         SRFax: Basic and Standard Plans (As on August 2017)

Table 12         SRFax: Healthcare Plans (As on August 2017)

Table 13         SRFax: Enterprise Plans

Table 14         Qualitative Summary of Global Market

Table 15         Quantitative Summary of Global Market by Deployment Model ($ million)

Table 16         Quantitative Summary of Global Market by User Type ($ million)

Table 17         Quantitative Summary of Global Market by Industry Sector ($ million)

Table 18         Quantitative Summary of Global Market by Geography ($ million)

Table 19         Quantitative Summary of Global Market by Geography (revenue %)

Table 20         Quantitative Summary of Fax Market in North America by Industry Sector ($ million)

Table 21         Quantitative Summary of Market in Europe by Industry Sector ($ million)

Table 22         Quantitative Summary of Market in APAC by Industry Sector ($ million)

Table 23         Quantitative Summary of Fax Services in ROW Market by Industry Sector ($ million)

           

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