THE GLOBAL UNIFIED COMMUNICATION AS A SERVICE (UCaaS) MARKET SIZE IS EXPECTED TO REACH USD 87.20 BILLION BY 2026, GROWING AT A CAGR OF 19.25%.

Unified Communication as a Service Market Size, Share, & Trends Analysis Report By Component (Telephony, Conferencing, and Unified Messaging), By Organization Size (Large Enterprises and Small and Medium Enterprises), By Industry Vertical (Telecom & IT, Healthcare, BFSI, Retail & Consumer Goods, Education, Transportation & Logistics and Travel & Hospitality), By Geography (Europe, APAC, North America, Latin America, Middle East & Africa) Industry Analysis Report, Regional Outlook, Growth Potential, Price Trends, Competitive Market Share & Forecast, 2021–2026

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Most Exhaustive Report

251 Pages

79 Tables

100 Charts

5 Regions

18 Countries

23 Companies

4 Market Segment

Unified Communication as a Service Market Report Scope

Report Attribute Details
MARKET SIZE (REVENUE) USD 87.20 BILLION (2026)
CAGR 19.25% (2021-2026)
Base Year 2020
Forecast Year 2021-2026
Market Segments Component (Telephony, Conferencing, and Unified Messaging), Organization Size (Large Enterprises and Small and Medium Enterprises), Industry Vertical (Telecom & IT, Healthcare, BFSI, Retail & Consumer Goods, Education, Transportation & Logistics and Travel & Hospitality)
Geographic Analysis Europe, APAC, North America, Latin America, and Middle East & Africa
Countries Covered UK, Germany, France, Spain, Italy, US, Canada, Brazil, Mexico, Rest of Latin America, Saudi Arabia, UAE, South Africa, China, India, Japan, South Korea, and Australia

GLOBAL UNIFIED COMMUNICATION AS A SERVICE (UCaaS) INDUSTRY OVERVIEW

The global Unified Communication as a Service (UCaaS) size was valued at USD 30.32 billion in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 19.25%  to reach USD 87.20 billion by 2021.

The global UCaaS market is increasingly gaining momentum with the growing complexity in the organizations, increasing competition, rising focus on improving margins by minimizing cost, and increasing employee satisfaction by providing mobility and flexibility. The emerging trends such as artificial intelligence, development of new technologies, rising awareness about cloud and its benefits, maturing business models, and Bring Your Own Device (BYOD) initiatives are projected to support the market growth. The UCaaS finds its application across all industries such as healthcare, telecom & IT, hospitality, healthcare, logistics, and others, and across all job functions. North America and Europe are leading the unified communication as a service market globally. During the COVID-19 period, the number of UCaaS subscribers grew significantly worldwide. In 2020, the number of UCaaS subscribers reached more than 15 million.

Key Highlights

  • The global COVID-19 pandemic has positively affected the unified communication as a service market and provided many growth opportunities to UCaaS vendors worldwide, resulting in a more than 85% increase in UCaaS sales worldwide.
  • High connectivity plays a vital role in cloud-based communication. The increasing penetration of 5G networks in several countries worldwide is expected to boost the adoption of 5G networks across various organizations for better productivity. This is likely to grow the demand for UCaaS in the market.
  • The culture of Bring Your Own Devices (BYOD) is increasingly becoming popular in various organizations that are encouraging enterprises to embrace the unified communication solution. In today’s competitive scenario, organizations are required to be highly flexible and provide mobility to employees to be productive and be ahead of the competitors.
  • The demand for unified communication as a service has increased significantly due to the rise in remote working and distance learning. The companies to work more effectively and efficiently shifted towards cloud-based communication platforms. Moreover, educational institutions and e-learning companies also contributed to the growth of unified communication as a service market.
  • Based on industry vertical, the telecom & IT segment holds the largest Unified Communication as a Service Market share of 23.13%, while BFSI is expected to witness the highest growth rate with a CAGR of 23.46% during the forecast period.
  • The market for a unified communication system is slowly shifting from being concentrated with RingCentral, 8×8, Vonage, enjoying a more significant chunk of the overall share to becoming a fragmented one with several independent vendors barging in.
  • Unified communication companies have considerable opportunities to expand in the Asia Pacific region due to the expansion of manufacturing in China and the growth of small and medium enterprises (SMEs) in developing countries.

Unified Communication as a Service Market Segmentation

This research report includes a detailed segmentation by

  • Category
  • Component
  • Industry Vertical
  • Geography

Segmentation Analysis

  • Telephony holds the highest share of 41.73% in the UCaaS market based on components. This is because of the huge importance attached to connecting with individuals at any time and at any place over call. Cloud-based telephony also helps in saving costs related to on-site PBX systems, which require installation and maintenance services. These reasons are likely to increase demand for telephony cloud services during the forecast period.
  • Large enterprises are dominating the UCaaS market share, holding 61.45%. When it comes to SMEs, traveling for various business purposes frequently gets costly, making video conferencing the best alternative. As a result, although large enterprises dominate the UCaaS sales, their CAGR is lesser than SMEs.
  • The dependence on multiple communication systems remains high in the BFSI sector for increased customer engagement and better support. UCaaS provides everything from audio calling and chatbot messaging to account monitoring. Hence, this is anticipated to boost the demand for UCaaS from the BFSI industry.
  • The retail industry is no longer limited to offline channels as many of the masses prefer online shopping. As a result, there is a need for customer service throughout the day. UCaaS provides an omnichannel initiative and enables the customer support team to handle queries through various mediums. It also facilitates communication within the business. Thus, there will be an increase in demand for cloud-based communication in the retail industry
  • The share of the education industry in the unified communication as a service market has been considerably low but is witnessing continuous growth since the COVID-19 pandemic hit the industry. UCaaS enabled all the students, faculty, and management team to communicate on a single platform easily. It also facilitated sharing of notes, pdfs, and assignments online. This has contributed to the growth of the UCaaS market in the remote learning sector worldwide.

Geographical Analysis

  • In 2020, North America dominated the unified communication as a service market accounting for 31.71% share by revenue in the global market. Highly skilled labor, a high technology-driven population, and many enterprises are the significant elements that have led to such huge demand in the region.
  • Europe accounted for the second-largest share of 27.30% by revenue in 2020 due to the high penetration of the hospitality sector.
  • The primary reason for the growth in demand in the APAC region is the presence of small-scale industries whose focus is to make their business process cost-efficient.

Vendor Analysis

  • The key leading vendors in the global UCaaS market include RingCentral, Mitel, 8×8, LogMeIn, Cisco, Fuze, and more. Microsoft and Zoom lagged in UCaaS solution in 2019 but witnessed a significant growth rate in 2020 and crossed more than a million subscribers.
  • The majority of the prominent UCaaS vendors are concentrated in the United States, while few are in Europe. The competition between vendors exists based on product development, security, services, and pricing. Vendors are using new business models and focusing on developing the portfolio of their establishments to drive growth.
  • Global vendors with wide infrastructure and R&D support are rapidly expanding their footprints in the market. Thus, regional vendors find it increasingly difficult to compete with them regarding reliability, technology, and price. The competitive environment is likely to intensify with increased service extensions, technological innovations, and M&A.
  • The unified communication as a service market is slowly shifting from being concentrated with RingCentral, 8×8, Vonage, enjoying a big chunk of the overall share to becoming fragmented with a lot of small vendors rising.

The global Unified Communication as a Service market research report includes in-depth coverage of the industry analysis with revenue and forecast insights for the following segments:

By Category

  • Large Enterprises
  • Small & Medium Enterprises

By Component

  • Telephony
  • Conferencing
  • Unified Messaging

By Industry Vertical

  • Telecom & IT
  • Healthcare
  • Banking, Financial Services & Insurance
  • Retail & Consumer Goods
  • Education
  • Transportation & Logistics
  • Travel & Hospitality

By Geography

  • Europe
  • APAC
  • North America
  • Latin America
  • Middle East & Africa

Frequently Asked Questions

The unified communication as a service market is projected to grow to USD 87.20 Billion by 2026.
The Increasing penetration of 5G network and SD-WAN, the growing trend towards BYOD (Bring Your Own Device), and advancement in AI-based technology are the latest trends in the market.
UCaaS is used to communicate with the healthcare staff and patients spread over different locations in the healthcare industry. In the BFSI industry, it is used to offer prompt service and a better customer experience to their digital customers.
The global COVID-19 pandemic has positively affected the market, resulting in a more than 85% increase in UCaaS sales worldwide. The IT teams were forced to move from traditional network infrastructures to cloud-based solutions that promote remote working.
In the UCaaS market, the vendors distribute their offerings through Direct channels and Indirect channels.
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The unified communication as a service market is expected to reach USD 87.20 Billion by 2026, growing at a CAGR of 19.25%.

The following factors are likely to contribute to the growth of the Unified Communication as a service market during the forecast period:

  • Increasing penetration of 5G network and SD-WAN: Lack of proper connectivity infrastructure in several countries prevents organizations from adopting cloud-based communications. The increasing penetration of 5G networks in several countries worldwide is expected to boost the interest of various organizations in the 5G network for better productivity. This is likely to grow the demand for UCaaS in the market.
  • Growing trend towards BYOD (Bring Your Own Device): ​​The enterprises across countries are increasingly focusing on productivity and providing employees complete mobility to work at their convenience. Hence, this is leading to encouraging employees to make use of their devices for office work. As a result, the enterprises are progressively demanding the UCaaS solution as it easily integrates with multiple devices and provides complete flexibility of operations.
  • Advancement in AI-based technology: Artificial Intelligence integration with UCaaS provides various benefits to businesses in terms of automation, minimizing manual work, and enhancing the productivity of organizations. Further developments in AI and integration with UCaaS are likely to provide huge growth potential to UCaaS vendors in the market.

Base Year: 2020

Forecast Year: 2021- 2026

Prominent Vendors

  • 8×8
    • Business Overview
    • Product Offerings
    • Key Strengths
    • Key Strategies
    • Key Opportunities
  • Cisco
  • Google
  • LogMeIn
  • Microsoft
  • Mitel
  • RingCentral
  • Vonage

Other Prominent Vendors 

  • Alcatel Lucent Enterprise
    • Business Overview
    • Product Offerings
  • Cloud Connect
  • Dialpad
  • Digerati Technologies
  • Fuze
  • Intrado
  • Masergy
  • Nextiva
  • NTT Communications
  • Orange SA
  • Revation Systems
  • Starblue
  • Verizon
  • Windstream
  • Zoom

By Category

  • Large Enterprises
  • Small & Medium Enterprises

By Component

  • Telephony
  • Conferencing
  • Unified Messaging

By Industry Vertical

  • Telecom & IT
  • Healthcare
  • Banking, Financial Services & Insurance
  • Retail & Consumer Goods
  • Education
  • Transportation & Logistics
  • Travel & Hospitality

By Geography

  • Europe
  • APAC
  • North America
  • Latin America
  • Middle East & Africa

1             Research Methodology

2             Research Objectives

3             Research Process

 

4             Scope & Coverage

4.1         Market Definition

4.1.1      Inclusions

4.1.2      Exclusions

4.1.3      Market Estimation Caveats

4.2         Base Year

4.3         Scope of The Study

4.4         Market Segments

4.4.1      Market Segmentation by Component

4.4.2      Market Segmentation by Organization Size

4.4.3      Market Segmentation by Industry Vertical

4.4.4      Market Segmentation by Geography

 

5             Report Assumptions & Caveats

5.1         Key Caveats

5.2         Currency Conversion

5.3         Market Derivation

 

6             Market at a Glance

 

7             Introduction

7.1         Overview

7.1.1      UCaaS v/s On-Premises Unified Communication (UC)

7.2         Functioning of UCaaS

7.3         UCaaS Architectures

7.3.1      Single-Tenancy Model

7.3.2      Multi-Tenancy Model

7.3.3      Hybrid Model

7.4         UCaaS in Various Departments

7.4.1      Marketing

7.4.2      Production

7.4.3      Sales

7.4.4      Customer Service

7.5         Impact Of COVID-19

 

8             Market Opportunities & Trends

8.1         Increasing Penetration Of 5G Network & SD-Wan

8.2         Growing Trend of Bring Your Own Device (BYOD)

8.3         Advances in AI-Based Technologies

 

9             Market Growth Enablers

9.1         Usage Across Industries

9.2         Lower Total Cost of Ownership (TCO)

9.3         Remote Working and Distance Learning

 

10           Market Restraints

10.1       Vulnerable to Security Concern

10.2       Susceptible to Several Barriers

 

11           Market Landscape

11.1       Market Overview

11.2       Distribution Channel Analysis

11.3       Demand Insights

11.4       Market Size & Forecast

11.5       Five Forces Analysis

11.5.1    Threat of New Entrants

11.5.2    Bargaining Power of Suppliers

11.5.3    Bargaining Power of Buyers

11.5.4    Threat of Substitutes

11.5.5    Competitive Rivalry

 

12           Use Cases

12.1       Case Study 1

12.1.1    UCaaS solutions from RingCentral helps Insurance Client Offer the Best Customer Service & High Employee Satisfaction

12.2       Case Study 2

12.2.1    Education Industry client deploy Mitel UCaaS to save cost on in-house equipment

12.3       Case Study 3

12.3.1    A Retail Client Deployed RingCentral UCaaS to Transform Its IT Infrastructure to Cloud, Provide Flexibility to Employees, and Save Costs

 

13           Component

13.1       Market Snapshot & Growth Engine

13.2       Market Overview

13.3       Telephony

13.3.1    Market Overview

13.3.2    Market Size & Forecast

13.3.3    Market by Geography

13.4       Conferencing

13.4.1    Market Overview

13.4.2    Market Size & Forecast

13.4.3    Market by Geography

13.5       Unified Messaging

13.5.1    Market Overview

13.5.2    Market Size & Forecast

13.5.3    Market by Geography

 

14           Organization Size

14.1       Market Snapshot & Growth Engine

14.2       Market Overview

14.3       Large Enterprises

14.3.1    Market Overview

14.3.2    Market Size & Forecast

14.3.3    Market by Geography

14.4       Small and Medium Enterprises

14.4.1    Market Overview

14.4.2    Market Size & Forecast

14.4.3    Market by Geography

 

15           Industry Vertical

15.1       Market Snapshot & Growth Engine

15.2       Market Overview

15.3       Telecom & IT

15.3.1    Market Overview

15.3.2    Market Size & Forecast

15.3.3    Market by Geography

15.4       Healthcare

15.4.1    Market Overview

15.4.2    Market Size & Forecast

15.4.3    Market by Geography

15.5       Banking, Financial Services & Insurance

15.5.1    Market Overview

15.5.2    Market Size & Forecast

15.5.3    Market by Geography

15.6       Retail and Consumer Goods

15.6.1    Market Overview

15.6.2    Market Size & Forecast

15.6.3    Market by Geography

15.7       Education

15.7.1    Market Overview

15.7.2    Market Size & Forecast

15.7.3    Market by Geography

15.8       Transportation & Logistics

15.8.1    Market Overview

15.8.2    Market Size & Forecast

15.8.3    Market by Geography

15.9       Travel and Hospitality

15.9.1    Market Overview

15.9.2    Market Size & Forecast

15.9.3    Market by Geography

15.10     Other Industry Vertical

15.10.1  Market Overview

15.10.2  Public Sector

15.10.3  Media & Entertainment

15.10.4  Manufacturing

15.10.5  Market Size & Forecast

15.10.6  Market by Geography

 

16           Geography

16.1       Market Snapshot & Growth Engine

16.2       Geographic Overview

 

17           North America

17.1       Market Overview

17.2       Market Size & Forecast

17.3       Component

17.3.1    Market Size & Forecast

17.4       Organization Size

17.4.1    Market Size & Forecast

17.5       Industry Vertical

17.5.1    Market Size & Forecast

17.6       Key Countries

17.6.1    US: Market Size & Forecast

17.6.2    Canada: Market Size & Forecast

 

18           Europe

18.1       Market Overview

18.2       Market Size & Forecast

18.3       Component

18.3.1    Market Size & Forecast

18.4       Organization Size

18.4.1    Market Size & Forecast

18.5       Industry Vertical

18.5.1    Market Size & Forecast

18.6       Key Countries

18.6.1    UK: Market Size & Forecast

18.6.2    Germany: Market Size & Forecast

18.6.3    France: Market Size & Forecast

18.6.4    Spain: Market Size & Forecast

18.6.5    Italy: Market Size & Forecast

 

19           APAC

19.1       Market Overview

19.2       Market Size & Forecast

19.3       Component

19.3.1    Market Size & Forecast

19.4       Organization Size

19.4.1    Market Size & Forecast

19.5       Industry Vertical

19.5.1    Market Size & Forecast

19.6       Key Countries

19.6.1    China: Market Size & Forecast

19.6.2    India: Market Size & Forecast

19.6.3    Japan: Market Size & Forecast

19.6.4    Australia: Market Size & Forecast

19.6.5    South Korea: Market Size & Forecast

 

20           Middle East and Africa

20.1       Market Overview

20.2       Market Size & Forecast

20.3       Component

20.3.1    Market Size & Forecast

20.4       Organization Size

20.4.1    Market Size & Forecast

20.5       Industry Vertical

20.5.1    Market Size & Forecast

20.6       Key Countries

20.6.1    Saudi Arabia: Market Size & Forecast

20.6.2    UAE: Market Size & Forecast

20.6.3    South Africa: Market Size & Forecast

 

21           Latin America

21.1       Market Overview

21.2       Market Size & Forecast

21.3       Component

21.3.1    Market Size & Forecast

21.4       Organization Size

21.4.1    Market Size & Forecast

21.5       Industry Vertical

21.5.1    Market Size & Forecast

21.6       Key Countries

21.6.1    Brazil: Market Size & Forecast

21.6.2    Mexico: Market Size & Forecast

21.6.3    Rest of Latin America: Market Size & Forecast

 

22           Competitive Landscape

22.1       Competition Overview

 

23           Key Company Profiles

23.1       8×8

23.1.1    Business Overview

23.1.2    Product Offerings

23.1.3    Key Strategies

23.1.4    Key Strengths

23.1.5    Key Opportunities

23.2       Cisco

23.2.1    Business Overview

23.2.2    Product Offerings

23.2.3    Key Strategies

23.2.4    Key Strengths

23.2.5    Key Opportunities

23.3       Google

23.3.1    Business Overview

23.3.2    Product Offerings

23.3.3    Key Strategies

23.3.4    Key Strengths

23.3.5    Key Opportunities

23.4       Logmein

23.4.1    Business Overview

23.4.2    Product Offerings

23.4.3    Key Strategies

23.4.4    Key Strengths

23.4.5    Key Opportunities

23.5       Microsoft

23.5.1    Business Overview

23.5.2    Product Offerings

23.5.3    Key Strategies

23.5.4    Key Strengths

23.5.5    Key Opportunities

23.6       Mitel

23.6.1    Business Overview

23.6.2    Product Offerings

23.6.3    Key Strategies

23.6.4    Key Strengths

23.6.5    Key Opportunities

23.7       Ringcentral

23.7.1    Business Overview

23.7.2    Product Offerings

23.7.3    Key Strategies

23.7.4    Key Strengths

23.7.5    Key Opportunities

23.8       Vonage

23.8.1    Business Overview

23.8.2    Product Offerings

23.8.3    Key Strategies

23.8.4    Key Strengths

23.8.5    Key Opportunities

 

24           Other Prominent Vendors

24.1       Alcatel Lucent Enterprise

24.1.1    Business Overview

24.1.2    Product Offerings

24.2       Cloud Connect Communications

24.2.1    Business Overview

24.2.2    Product Offerings

24.3       Dialpad

24.3.1    Business Overview

24.3.2    Product Offerings

24.4       Digerati Technologies

24.4.1    Business Overview

24.4.2    Product Offerings

24.5       Fuze

24.5.1    Business Overview

24.5.2    Product Offerings

24.6       Intrado

24.6.1    Business Overview

24.6.2    Product Offerings

24.7       Masergy

24.7.1    Business Overview

24.7.2    Product Offerings

24.8       Nextiva

24.8.1    Business Overview

24.8.2    Product Offerings

24.9       NTT Communications

24.9.1    Business Overview

24.9.2    Product Offerings

24.10     Orange SA

24.10.1  Business Overview

24.10.2  Product Offerings

24.11     Revation Systems

24.11.1  Business Overview

24.11.2  Product Offerings

24.12     Starblue

24.12.1  Business Overview

24.12.2  Product Offerings

24.13     Verizon

24.13.1  B usiness Overview

24.13.2  Product Offerings

24.14     Windstream

24.14.1  Business Overview

24.14.2  Product Offerings

24.15     Zoom

24.15.1  Business Overview

24.15.2  Product Offerings

 

25           New Developments

25.1       Mergers, Acquisitions and Partnerships

25.2       New Product Launches

 

26           Report Summary

26.1       Key Takeaways

26.2       Strategic Recommendations

 

27           Quantitative Summary

27.1       Geography

27.1.1    Market Size & Forecast (Value)

27.1.2    Market Size & Forecast (% Revenue)

27.2       North America

27.2.1    Component: Market Size and Forecast

27.2.2    Organization Size: Market Size & Forecast

27.2.3    Industry Vertical: Market Size & Forecast

27.3       Europe

27.3.1    Component: Market Size and Forecast

27.3.2    Organization Size: Market Size & Forecast

27.3.3    Industry Vertical: Market Size & Forecast

27.4       APAC

27.4.1    Component: Market Size and Forecast

27.4.2    Organization Size: Market Size & Forecast

27.4.3    Industry Vertical: Market Size & Forecast

27.5       Middle East & Africa

27.5.1    Component: Market Size and Forecast

27.5.2    Organization Size: Market Size & Forecast

27.5.3    Industry Vertical: Market Size & Forecast

27.6       Latin America

27.6.1    Component: Market Size and Forecast

27.6.2    Organization Size: Market Size & Forecast

27.6.3    Industry Vertical: Market Size & Forecast

27.7       Component

27.7.1    Market Size and Forecast

27.8       Organization Size

27.8.1    Market Size & Forecast

27.9       Industry Vertical

27.9.1    Market Size & Forecast

 

28           Appendix

28.1       Abbreviations

LIST OF EXHIBITS

Exhibit 1              Segmentation of Global UCaaS Market

Exhibit 2              Market Size Calculation Approach 2020

Exhibit 3              Benefits of UCaaS to Buyers and Suppliers

Exhibit 4              Difference Between UCaaS & On-Premises Unified Communication

Exhibit 5              Workflow in UCaaS

Exhibit 6              Types of UCaaS Architectures

Exhibit 7              Remote Working-Key Insights 2020

Exhibit 8              Impact of Increasing Penetration of 5G Network & SD-WAN

Exhibit 9              Impact of Growing Trend of Bring Your Own Device

Exhibit 10            Key Statistics- Bring Your Own Device- 2019

Exhibit 11            Impact of Advances in AI-Based Technologies

Exhibit 12            Artificial Intelligence Application in UCaaS

Exhibit 13            Impact of Usage Across Industries

Exhibit 14            Impact of Lower Total Cost of Ownership (TCO)

Exhibit 15            Types of Costs Incurred by Enterprises in Traditional UC

Exhibit 16            Impact of Remote Working and Distance Learning

Exhibit 17            Impact of Vulnerable to Security Concern

Exhibit 18            Threats Associated with UCaaS

Exhibit 19            Impact of Susceptible to Several Barriers

Exhibit 20            Classification of Barriers in UCaaS

Exhibit 21            Key Factors Driving Demand for UCaaS

Exhibit 22            Key Statistical facts Affecting UCaaS Market

Exhibit 23            Global UCaaS Market 2020–2026 ($ billion)

Exhibit 24            Five Forces Analysis 2020

Exhibit 25            Incremental Growth by Component 2020 & 2026

Exhibit 26            Components of UCaaS

Exhibit 27            Key Insights of Various Components of UCaaS

Exhibit 28            Classification of Telephony

Exhibit 29            Global UCaaS Market by Telephony 2020–2026 ($ billion)

Exhibit 30            Classification of Conferencing

Exhibit 31            Global UCaaS Market by Conferencing 2020–2026 ($ billion)

Exhibit 32            Components of Unified Messaging

Exhibit 33            Global UCaaS Market by Unified Messaging 2020–2026 ($ billion)

Exhibit 34            Incremental Growth by Organization Size 2020 & 2026

Exhibit 35            Classification of UCaaS Market Based on Organization Size

Exhibit 36            Global UCaaS Market by Organization Size 2020

Exhibit 37            Global UCaaS Market by Large Enterprises 2020–2026 ($ billion)

Exhibit 38            Challenges Faced by Small Enterprises

Exhibit 39            Global UCaaS Market by SMEs 2020–2026 ($ billion)

Exhibit 40            Incremental Growth by Industry Vertical 2020 & 2026

Exhibit 41            Classification of UCaaS Market based on Industry Vertical

Exhibit 42            Global UCaaS Market by Industry Vertical 2020 (% revenue share)

Exhibit 43            Global UCaaS Market by Telecom & IT 2020–2026 ($ billion)

Exhibit 44            Benefits of UCaaS to Healthcare Industry

Exhibit 45            Global UCaaS Market by Healthcare Industry 2020–2026 ($ billion)

Exhibit 46            Global UCaaS Market by BFSI 2020–2026 ($ billion)

Exhibit 47            Benefits of UCaaS to Retail Industry

Exhibit 48            Global UCaaS Market by Retail & Consumer Good 2020–2026 ($ billion)

Exhibit 49            Global UCaaS Market by Education Industry 2020–2026 ($ billion)

Exhibit 50            Flow of Goods During Transportation

Exhibit 51            Global UCaaS Market by Transportation & Logistics Industry 2020–2026 ($ billion)

Exhibit 52            Benefits of UCaaS to Hospitality Industry

Exhibit 53            Global UCaaS Market by Travel & Hospitality Industry 2020–2026 ($ billion)

Exhibit 54            Global UCaaS Market by Other Industry Verticals 2020–2026 ($ billion)

Exhibit 55            Incremental Growth by Geography 2020 & 2026

Exhibit 56            Market Share and CAGR of Various Regions-2020 (%)

Exhibit 57            North American Countries 2020 (% share)

Exhibit 58            UCaaS Market in North America 2020–2026 ($ billion)

Exhibit 59            Incremental Growth in North America 2020 & 2026

Exhibit 60            Small Businesses in US 2017-2020 (millions)

Exhibit 61            UCaaS Market in US 2020–2026 ($ billion)

Exhibit 62            Life Expectancy and Healthcare Sector in Canada 2019

Exhibit 63            UCaaS Market in Canada 2020–2026 ($ billion)

Exhibit 64            Market Size and Incremental Growth of Major European Countries 2020 ($ billion)

Exhibit 65            UCaaS Market in Europe 2020–2026 ($ billion)

Exhibit 66            Incremental Growth in Europe 2020 & 2026

Exhibit 67            Private Sector Business-Key Statistics 2019 UK

Exhibit 68            Popular Internal and External Communication Channel used by Businesses in UK.

Exhibit 69            UCaaS Market in UK 2020–2026 ($ billion)

Exhibit 70            Firms Using Cloud Services Across Countries 2018 (% share)

Exhibit 71            UCaaS Market in Germany 2020–2026 ($ billion)

Exhibit 72            UCaaS Market in France 2020–2026 ($ billion)

Exhibit 73            Key Automotive Industry Statistics in Spain 2019

Exhibit 74            UCaaS Market in Spain 2020–2026 ($ billion)

Exhibit 75            Single Asset Hotel Investment in Italy-2015-2019 ($ billion)

Exhibit 76            UCaaS Market in Italy 2020–2026 ($ billion)

Exhibit 77            Market Share and Growth Momentum of Major Asia Pacific Countries-2020

Exhibit 78            UCaaS Market in APAC 2020–2026 ($ billion)

Exhibit 79            Incremental Growth in APAC 2020 & 2026

Exhibit 80            UCaaS Market in China 2020–2026 ($ billion)

Exhibit 81            Growth of Micro, Small, and Medium Enterprises in India from 2019-2020

Exhibit 82            UCaaS Market in India 2020–2026 ($ billion)

Exhibit 83            UCaaS Market in Japan 2020–2026 ($ billion)

Exhibit 84            UCaaS Market in Australia 2020–2026 ($ billion)

Exhibit 85            UCaaS Market in South Korea 2020–2026 ($ billion)

Exhibit 86            Population Using Internet in MEA 2019 (% share)

Exhibit 87            Market Size and Incremental Growth of Key Countries in Middle East and Africa-2020 ($ billion)

Exhibit 88            UCaaS Market in Middle East & Africa 2020–2026 ($ billion)

Exhibit 89            Incremental Growth in MEA 2020 & 2026

Exhibit 90            UCaaS Market in Saudi Arabia 2020–2026 ($ billion)

Exhibit 91            UCaaS Market in UAE 2020–2026 ($ billion)

Exhibit 92            UCaaS Market in South Africa 2020–2026 ($ billion)

Exhibit 93            Market Size and Incremental Growth of Key Countries in Latin America-2020

Exhibit 94            Online Statistics from 2014-2019-Latin America

Exhibit 95            UCaaS Market in Latin America 2020–2026 ($ billion)

Exhibit 96            Incremental Growth in Latin America 2020 & 2026

Exhibit 97            UCaaS Market in Brazil 2020–2026 ($ billion)

Exhibit 98            UCaaS Market in Mexico 2020–2026 ($ billion)

Exhibit 99            UCaaS Market in Rest of Latin America 2020–2026 ($ billion)

Exhibit 100          UCaaS Vendors by Revenue 2020 (% share)

            

LIST OF TABLES      

Table 1                 Key Caveats

Table 2                 Currency Conversion 2013−2020

Table 3                 Global UCaaS Market by Telephony - by Geography 2020−2026 ($ billion)

Table 4                 Global UCaaS Market by Conferencing by Geography 2020−2026 ($ billion)

Table 5                 Global Unified Messaging UCaaS Market by Geography 2020−2026 ($ billion)

Table 6                 Global Large Enterprises UCaaS Market by Geography 2020−2026 ($ billion)

Table 7                 Global SMEs UCaaS Market by Geography 2020−2026 ($ billion)

Table 8                 Global UCaaS Market by Telecom & IT - by Geography 2020−2026 ($ billion)

Table 9                 Global Healthcare UCaaS Market by Geography 2020−2026 ($ billion)

Table 10              Global BFSI UCaaS Market by Geography 2020−2026 ($ billion)

Table 11              Global Retail & Consumer Good UCaaS Market by Geography 2020−2026 ($ billion)

Table 12              Global Education UCaaS Market by Geography 2020−2026 ($ billion)

Table 13              Global Transportation & Logistics UCaaS Market by Geography 2020−2026 ($ billion)

Table 14              Global UCaaS Travel & Hospitality Market by Geography 2020−2026 ($ billion)

Table 15              Global Other Industry Verticals UCaaS Market by Geography 2020−2026 ($ billion)

Table 16              UCaaS Market by Component in North America 2020−2026 ($ billion)

Table 17              UCaaS Market by Organization Size in North America 2020−2026 ($ billion)

Table 18              UCaaS Market by Industry Vertical in North America 2020−2026 ($ billion)

Table 19              UCaaS Market by Component in Europe 2020−2026 ($ billion)

Table 20              UCaaS Market by Organization Size in Europe 2020−2026 ($ billion)

Table 21              UCaaS Market by Industry Vertical in Europe 2020−2026 ($ billion)

Table 22              UCaaS Market by Component in APAC 2020−2026 ($ billion)

Table 23              UCaaS Market by Organization Size in APAC 2020−2026 ($ billion)

Table 24              UCaaS Market by Industry Vertical in APAC 2020−2026 ($ billion)

Table 25              Industry Wise Adoption of Work from Home in Japan 2020 (% share)

Table 26              Number of Businesses by Employee Count as of June 2019

Table 27              Number of Businesses with Annual Turnover 2019

Table 28              UCaaS Market by Component in MEA 2020−2026 ($ billion)

Table 29              UCaaS Market by Organization Size in MEA 2020−2026 ($ billion)

Table 30              UCaaS Market by Industry Vertical in MEA 2020−2026 ($ billion)

Table 31              UCaaS Market by Component in Latin America 2020−2026 ($ billion)

Table 32              UCaaS Market by Organization Size in Latin America 2020−2026 ($ billion)

Table 33              UCaaS Market by Industry Vertical in Latin America 2020−2026 ($ billion)

Table 34              8×8: Major Product Offerings

Table 35              Cisco: Major Product Offerings

Table 36              Google: Major Product Offerings

Table 37              LogMeIn: Major Product Offerings

Table 38              Microsoft: Major Product Offerings

Table 39              Mitel: Major Product Offerings

Table 40              RingCentral: Major Product Offerings

Table 41              Vonage: Major Product Offerings

Table 42              Alcatel Lucent Enterprise: Major Product Offerings

Table 43              Cloud Connect Communications: Major Product Offerings

Table 44              Dialpad: Major Product Offerings

Table 45              Digerati Technologies: Major Product Offerings

Table 46              Fuze: Major Product Offerings

Table 47              Intrado: Major Product Offerings

Table 48              Masergy: Major Product Offerings

Table 49              Nextiva: Major Product Offerings

Table 50              NTT Communications: Major Product Offerings

Table 51              Orange SA: Major Product Offerings

Table 52              Revation Systems: Major Product Offerings

Table 53              StarBlue: Major Product Offerings

Table 54              Verizon: Major Product Offerings

Table 55              Windstream: Major Product Offerings

Table 56              Zoom: Major Product Offerings

Table 57              Global UCaaS Market by Geography 2020−2026 ($ billion)

Table 58              Global UCaaS Market by Geography 2020−2026 (Revenue %)

Table 59              UCaaS Market by Component in North America 2020−2026 ($ billion)

Table 60              UCaaS Market by Organization Size in North America 2020−2026 ($ billion)

Table 61              UCaaS Market by Industry Vertical in North America 2020−2026 ($ billion)

Table 62              UCaaS Market by Component in Europe 2020−2026 ($ billion)

Table 63              UCaaS Market by Organization Size in Europe 2020−2026 ($ billion)

Table 64              UCaaS Market by Industry Vertical in Europe 2020−2026 ($ billion)

Table 65              UCaaS Market by Component in APAC 2020−2026 ($ billion)

Table 66              UCaaS Market by Organization Size in APAC 2020−2026 ($ billion)

Table 67              UCaaS Market by Industry Vertical in APAC 2020−2026 ($ billion)

Table 68              UCaaS Market by Component in MEA 2020−2026 ($ billion)

Table 69              UCaaS Market by Organization Size in MEA 2020−2026 ($ billion)

Table 70              UCaaS Market by Industry Vertical in MEA 2020−2026 ($ billion)

Table 71              UCaaS Market by Component in Latin America 2020−2026 ($ billion)

Table 72              UCaaS Market by Organization Size in Latin America 2020−2026 ($ billion)

Table 73              UCaaS Market by Industry Vertical in Latin America 2020−2026 ($ billion)

Table 74              Global UCaaS Market by Component 2020−2026 ($ billion)

Table 75              Global UCaaS Market by Component 2020−2026 (Revenue %)

Table 76              Global UCaaS Market by Organization Size 2020−2026 ($ billion)

Table 77              Global UCaaS Market by Organization Size2020−2026 (Revenue %)

Table 78              Global UCaaS Market by Industry Vertical 2020−2026 ($ billion)

Table 79              Global UCaaS Market by Industry Vertical 2020−2026 (Revenue %)

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