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THE U.S. EMPLOYEE ASSISTANCE PROGRAM SERVICES MARKET SIZE WAS VALUED AT USD 1.6 BILLION IN 2021 AND IS EXPECTED TO REACH USD 3.1 BILLION BY 2027, GROWING AT A CAGR OF 11.35%.
The U.S. Employee Assistance Program Services Market Size, Share, Growth, And Trends Analysis Report By
- Service Type: Personal & Work Stress, Mental Health, Substance Abuse, Family Relationship, Health Education Services, Others
- Delivery Model: External Vendor, Internal Vendor, Hybrid
- Interaction Platform: Face-to-Face, Video & Telephonic, Mixed
- Gender: Men, Women
- Industry: Government, Media & Technology, Healthcare, Manufacturing, Colleges, Others
- Region: South US, West US, Midwest US, Northeast US
Industry Analysis Report, Regional Outlook, Growth Potential, Price Trends, Competitive Market Share & Forecast 2022–2027.
This report includes market data points, ranging from trend
analyses to market estimates & forecasts that you can customize
U.S. EMPLOYEE ASSISTANCE PROGRAM SERVICES MARKET REPORT SCOPE
| REPORT ATTRIBUTE | DETAILS |
|---|---|
| Market Size (2027) | USD 3.1 Billion |
| Market Size (2021) | USD 1.6 billion |
| CAGR (2022-2027) | 11.35% |
| Base Year | 2021 |
| Forecast Year | 2022-2027 |
| Market Segments | Service Type, Delivery Model, Interaction Platform, Gender, Industry |
| Geographic Analysis | South US, West US, Midwest US, Northeast US |
| Market Participant Coverage | 14 Vendors |
MARKET ANALYSIS
The U.S. employee assistance program services market is expected to grow at a CAGR of over 11% from 2022 to 2027 and is expected to reach $3 billion by 2027 from $1 billion in 2021. Employee Assistance Program (EAP) is a confidential program that assists employees in overcoming various life difficulties that may negatively impact job performance, health, or personal well-being to maximize an organization's success. Employees with personal and work-related concerns include stress, financial, legal, family, workplace conflicts, and alcohol and substance use disorders. EAP services majorly include assessments, counseling, and referrals. EAPs also frequently collaborate with upper management and supervisors to provide prior planning for organizational changes, legal issues, emergency preparedness, and traumatic event reaction.
EAPs refer to employees or resources that help with mental health challenges, substance abuse, financial planning, and work issues. Over the past year, EAP vendors have streamlined the referral process for counseling benefits. Many employers have increased the number of free counseling sessions for employees and their family members. EAPs also offer assistance with financial concerns and caregiving—two of the most common sources of stress in employees' lives. It has been witnessed that 95% of large employers now provide access to virtual mental health counseling, or teletherapy, up from 69% in 2020 in the US. Allowing participants to meet with counselors in the most convenient ways—video, text, or via phone—removes a massive barrier to getting care.
In the employee assistance program services market, the US is the leading country in North America. Due to the increasing industry competition, employees work under pressure to address business challenges. Therefore, stress has an adverse impact that disrupts the employees' work-life balance—increasing awareness of mental and physical health management due to the initiatives taken up by the employers. EAP services are expected to be vital to employee management during the forecast period.
The following factors are driving the market growth
- Growing Focus on Improving Employee Wellbeing
- Rise of the Information Economy
- Increase in Number of Working Hours
- Broad Shift in Assistance Perspectives
- Hike in Attrition in the US
COVID-19 IMPACT ANALYSIS
It is no surprise that the COVID-19 pandemic has taken a toll on the workforce's mental, physical, and financial health. The pandemic has increased the need to address employees’ mental and physical health issues in an already challenged system. While businesses have found ways to physically protect their employees by providing tech support and introducing new leave policies, the disruption it has caused in mental assistance is expected to continue. The uncertainty around family, finances, health, and other concerns has created an environment brewing behavioral health issues.
Health issues such as migraine and depression contribute to around 13% of the losses caused due to ill health at work, and there are high chances that it is caused due to mental pressure and stress. Owing to such factors, employers in the US face significant difficulties, such as lack of productivity and the need to hire, which eventually results in huge costs incurred for employers. As a result, employers in the country have become concerned about reducing these costs by providing assistance programs. This concept witnessed a significant boost by the end of 2020 when the economy started to rise again and offices began to open.
Financial, mental, and physical assistance are directly linked. Financial stress, aggravated by COVID-19, is the leading cause of lost productivity, unplanned absences, lower job performance, and more significant distractions among employees. Financial stress impacts emotional and physical well-being. A financial literacy program is considered suitable for the company's bottom line. Improving financial literacy increases productivity boosts job satisfaction, and saves health care costs and turnover. Several vendors have introduced a financial assistance program due to the pandemic, coupled with modern digital solutions and human support, thus boosting the EAP services market.
OPPORTUNITIES & CHALLENGE ANALYSIS
MENTAL & PHYSICAL HEALTH AWARENESS VIA SOCIAL MEDIA PLATFORMS
Several social media platforms are fit for various purposes and people. If Snapchat is widely popular amongst youngsters, LinkedIn can connect to a clan of professionals. Nevertheless, specific topics are relevant to the entire population irrespective of profession, background, interests, or culture, such as assistance, be it mental, physical, or both. Given the popularity amassed and the amount of time an average individual spends in a day scrolling through social media, it has perhaps become the best and the fastest way to spread awareness regarding mental wellness and physical assistance. Using relevant hashtags can turn a discussion into a trending topic, thus gaining popularity and the necessary attention from EAP service providers.
CONSTANT STRUGGLE FOR EMPLOYEE ENGAGEMENT AND PARTICIPATION
While assistance programs have been well-intentioned efforts by employers to create a better quality of life for their employees, there has been significant debate on whether they work due to largely unsuccessful assistance outcomes. This is either because participation is low or the level of engagement is negligible. Moreover, lack of awareness among employees is a significant issue. It is evident that even if there is a program in place for the betterment of employees, it does not guarantee employee participation if there is a lack of interest among the workforce. While incentives have solved the problem of involvement to a certain degree, these programs still seem superfluous as they do not necessarily improve employees' well-being due to lack of engagement.
RISING DEMAND FOR FINANCIAL ASSISTANCE
Often, employees are not motivated to fix their finances since it drains their energy. For such employees, incentives are a documented success in spurring behavioral change. To combat the well-behind lag of participation, corporates are ratcheting up the incentives offered in combination with assistance programs. They were unheard of half a decade ago but are now gaining popularity rapidly. Vendors are designing incentive programs that are in sync with the goals and objectives of the company. Modest financial incentive programs are mainly effective.
SEGMENT ANALYSIS
INSIGHTS BY SERVICE TYPE
The U.S. employee assistance services market is dominated by the demand for personal & work stress services, followed by mental health services. However, demand for financial wellness assistance is anticipated to grow significantly in the coming years. The consistency and success rate of these programs vary widely. With organizations grappling with rising health costs, standard programs are no longer sufficient to change the course of the growth trajectory.
INSIGHT BY DELIVERY MODEL
Internal or external EAP models are the most common, with combination or blended models containing both components in variable proportions. Hybrid models give employees more options, adding to the richness rather than diluting the purity. EAPs are dynamic and uniquely adapted as a workplace resource to meet the needs of the current work organization it serves. There has been much discussion regarding the advantages of various EAP models. Still, it is widely agreed that the "workplace is too complicated for pure counseling models," due to which hybrid models are gaining substantial market traction. In 2021, delivery by external vendors accounted for over 66% of the U.S. employee assistance services market share.
INSIGHT BY INTERACTION PLATFORM
In 2021, the U.S. EAP services market was dominated by face-to-face interaction holding almost 90% share in the market. However, owing to the recent trend of working from home due to the COVID-19 pandemic, video and telephonic EAP services have gained significant traction in the last two years. Moreover, since WFH has become a new trend globally and in the US, the video & telephonic employee assistance program services market is anticipated to grow at a significant CAGR during the forecast period.
INSIGHT BY GENDER
In 2021, the EAP services market was dominated by women accounting for over 66% of the market share. This can be attributed to increased stress levels in women being reported more likely than in males. Moreover, when comparing married and single women, there appear to be differences in how they deal with stress. Women aged 35 to 54, who are more likely to be juggling many jobs such as mother, caregiver for elderly parents, homemaker, and occasionally earner, are more stressed than men. Furthermore, as a result of all of these circumstances, it has been observed that women generate a more significant demand for EAP services.
INSIGHT BY INDUSTRY
Employee assistance spending based on industries depends on the volume of the workforce, corporate profits, and the degree of deployment of programs, among other factors. Funding and time are considered the significant barriers to implementing these programs, irrespective of the industry's size. The outlook for corporate wellness assistance programs differs as well. While smaller businesses and non-profit organizations look at it more from a luxury, good-to-have perspective, more prominent end-users are implementing it as a necessity.
REGIONAL ANALYSIS
The US people pay more excellent prices from workplace stressors, in terms of health costs and perhaps mortality, than do workers in comparison to OECD countries in Europe. Expanding health insurance coverage, increasing awareness about workplace stress costs, and adopting family-friendly work policies more widely could considerably benefit US workers. Doing so could assist in lower exposure to workplace stressors, enhance the nation’s work climate, and lessen the health burden levied by U.S. workplaces. Midwest U.S. EAP services market accounted for the largest share in 2021
COMPETITIVE LANDSCAPE
The EAP services market in the US is highly fragmented, with several small vendors operating. However, the market is witnessing consolidation, albeit at a slow pace.
Vendors are also looking at new ways to deliver corporate assistance programs using the potential of digital technology to host virtual screenings and offer information via company portals. Moreover, it is increasingly being guided by the roots of CRM as employers look to dynamically tailor their programs and provide an experience that is personal and individualized. For instance, targeting offerings based explicitly on employee health risks and conducting feedback surveys.
Over the past couple of years, however, the market has witnessed the entry of many external players, such as in-house services by large businesses and other entities in the health and fitness space that offer membership discounts to drive up their share in the market. Mergers and acquisitions are expected within the industry as players look to expand and become more comprehensive in their offerings. A trend witnessed among vendors in a landscape where consolidation is taking place is the focus on merging two platforms. As prominent players join hands, resources are spent on connecting rather than innovation.
Vendors compete regarding aftersales services, brand value, customization ability, price, skilled workforce, and technological capability. Most of these vendors offer assistance portals and assistance management services. They work closely with other players operating in the healthcare space, such as medical labs, health insurers, and the like to provide a rounded corporate assistance program. Vendors also tend to tie up with technology companies to develop assistance programs.
SNAPSHOT
The U.S. employee assistance program services market is expected to grow at a CAGR of over 11.35%.
Base Year: 2021
Forecast Year: 2022-2027
The report considers the present employee assistance program services market and its market dynamics for 2022−2027. It covers a detailed overview of several market growth enablers, restraints, and trends. The study covers both the demand and supply sides of the market. It also profiles and analyses leading companies and other prominent companies operating in the industry.
The leading market players include:
- ComPsych Corporation
- Canopy
- Continuum
- Empathia
- AllOne Health Resources
- KGA
- McLaughlin Young
- New Avenues
- SWEAP Connections
- LifeWorks
- Beacon Health Options
- Ceridian HCM
- My Secure Advantage
- Novant Health
Market Segments
- Service Type
- Personal & Work Stress
- Mental Health
- Substance Abuse
- Family Relationship
- Health Education Services
- Others
- Delivery Model
- External Vendor
- Internal Vendor
- Hybrid
- Interaction Platform
- Face-to-Face
- Video & Telephonic
- Mixed
- Gender
- Men
- Women
- Industry
- Government
- Media & Technology
- Healthcare
- Manufacturing
- Colleges
- Others
- Region:
- South US
- West US
- Midwest US
- Northeast US
Frequently Asked Questions
What will be the size of the U.S. EAP services Market in 2027?
What is the growth rate of the U.S. employee assistance program services market?
Which segment accounted for the largest share of the US EAP services market in 2021?
Which region is projected to have the highest growth rate in revenue generated from the EAP services market?
What are some of the latest trends that will shape the future of the EAP services market in the US?
LIST OF EXHIBITS
EXHIBIT 1 SEGMENTATION OF US EAP SERVICES MARKET
EXHIBIT 2 MARKET SIZE CALCULATION APPROACH 2021
EXHIBIT 3 CAGR COMPARISON BY REGIONS 2021-2027
EXHIBIT 4 FACTORS IMPACTING DEMAND DRIVEN FOR EXTERNAL VENDORS
EXHIBIT 5 HOLISTIC APPROACH TO EMPLOYEE ASSISTANCE
EXHIBIT 6 KEY HIGHLIGHTS FOR MENTAL ASSISTANCE DYNAMICS IN US
EXHIBIT 7 STRESS-RELATED STATISTICS
EXHIBIT 8 MAJOR BARRIERS FACED BY VENDORS IN SUCCESSFULLY DEPLOYING CORPORATE ASSISTANCE PROGRAMS
EXHIBIT 9 HISTORY OF EAPS IN GOVERNMENT SECTOR
EXHIBIT 10 IMPLICATIONS OF FINANCIAL STRESS AT THE WORKPLACE IN US
EXHIBIT 11 MEGA TRENDS IN EAP SERVICES MARKET POST COVID-19
EXHIBIT 12 EMPLOYERS INVESTING IN MEGA TRENDS 2021 (% SHARE)
EXHIBIT 13 FINANCIAL STRESS AND HEALTH 2019
EXHIBIT 14 US HEALTHCARE COSTS PER CAPITA PROJECTIONS 2022-2028
EXHIBIT 15 HEALTHCARE EXPENDITURE STATISTICS IN US 1960-2018 ($ BILLION)
EXHIBIT 16 WELLBEING ACROSS STATES US
EXHIBIT 17 EACH GENERATION IN WORKFORCE AT PRESENT (% SHARE)
EXHIBIT 18 EMPLOYEE ENGAGEMENT LEVELS BY GENERATION 2019
EXHIBIT 19 STATE OF STUDENT LOAN IN US 2020
EXHIBIT 20 REGIONAL INSIGHTS IN US BY POPULATION 2021
EXHIBIT 21 PROJECTION OF US POPULATION BY 2060 (MILLION)
EXHIBIT 22 PERSONAL SAVINGS AS DISPOSABLE PERSONAL INCOME IN US 2021 (% SHARE)
EXHIBIT 23 MEAN PERSONAL DISPOSABLE INCOME BY REGION ($)
EXHIBIT 24 WAGES AND SALARIES BY PRIVATE & PUBLIC SECTOR IN US 2021 ($ BILLION)
EXHIBIT 25 EMPLOYMENT STATISTIC BY RACE/ETHNICITY IN US 2021 (THOUSANDS)
EXHIBIT 26 US POPULATION COMPOSITION BY RACE 2020 & 2040 (BILLION)
EXHIBIT 27 SMALL BUSINESSES IN THE US 2021
EXHIBIT 28 STATE WISE INSIGHTS FOR SMALL BUSINESS IN US 2021
EXHIBIT 29 IMPACT OF COVID-19 ON FINANCIAL CONCERNS IN US
EXHIBIT 30 IMPACT OF RISING ROLE OF TECHNOLOGY
EXHIBIT 31 IMPACT OF GROWING REIGN OF AI
EXHIBIT 32 IMPACT OF EXTENSION OF SERVICES TO FAMILIES
EXHIBIT 33 IMPACT OF INCREASING PENETRATION OF TELEHEALTH
EXHIBIT 34 IMPACT OF MENTAL & PHYSICAL HEALTH AWARENESS VIA SOCIAL MEDIA PLATFORMS
EXHIBIT 35 IMPACT OF GROWING FOCUS ON IMPROVING EMPLOYEE WELLBEING
EXHIBIT 36 MENTAL AND PHYSICAL HEALTH CHALLENGES DURING COVID-19 2020
EXHIBIT 37 IMPACT OF GROWTH IN INDIVIDUALIZED SELF-CARE
EXHIBIT 38 IMPACT OF RISE OF INFORMATION ECONOMY
EXHIBIT 39 IMPACT OF INCREASE IN NUMBER OF WORKING HOURS
EXHIBIT 40 CITIES WITH LONGEST WORKWEEK 2019 (HOURS/WEEK)
EXHIBIT 41 IMPACT OF BROAD SHIFT IN ASSISTANCE PERSPECTIVES
EXHIBIT 42 IMPACT OF HIKE IN ATTRITION IN US
EXHIBIT 43 KEY STATISTICS FOR ATTRITION IN US IN 2021
EXHIBIT 44 QUIT RATE TRENDS COMPARED WITH DURATION OF EMPLOYMENT IN US
EXHIBIT 45 IMPACT OF HEALTH ISSUES DUE TO WORK STRESS
EXHIBIT 46 CARDIOVASCULAR DISEASES IN US
EXHIBIT 47 IMPACT OF RISING DEMAND FOR FINANCIAL ASSISTANCE
EXHIBIT 48 FINANCIAL ASSISTANCE INCENTIVE STATISTICS 2019
EXHIBIT 49 IMPACT OF REMOTE WORK AND INCREASED SURVEILLANCE BY EMPLOYERS
EXHIBIT 50 IMPACT OF CONSTANT STRUGGLE FOR EMPLOYEE ENGAGEMENT AND PARTICIPATION
EXHIBIT 51 ASSISTANCE PROGRAM AWARENESS, PARTICIPATION, AND ENGAGEMENT STATISTICS 2018
EXHIBIT 52 BARRIERS TO EMPLOYEE PARTICIPATION IN ASSISTANCE PROGRAMS 2019
EXHIBIT 53 IMPACT OF SINGULAR APPROACH TO ASSISTANCE
EXHIBIT 54 IMPACT OF LACK OF GENDERED-SPECIFIC APPROACH
EXHIBIT 55 IMPACT OF DEARTH OF CULTURAL SUPPORT
EXHIBIT 56 US EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 57 OVERVIEW OF PEST ANALYSIS: US
EXHIBIT 58 FIVE FORCES ANALYSIS 2021
EXHIBIT 59 INCREMENTAL GROWTH BY SERVICE TYPE 2021 & 2027
EXHIBIT 60 US EAP SERVICES MARKET CAGR COMPARISON 2021-2027
EXHIBIT 61 US EAP SERVICES MARKET BY REVENUE SHARE 2021 (% SHARE)
EXHIBIT 62 WORKPLACE STRESS MANAGEMENT MARKET: OVERVIEW
EXHIBIT 63 IMPLICATIONS OF WORKPLACE STRESS
EXHIBIT 64 US PERSONAL & WORK STRESS EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 65 FACTORS CAUSING PSYCHOLOGICAL HEALTH PROBLEMS IN AUTOMOBILE INDUSTRY
EXHIBIT 66 PREVALENCE OF AMI IN US 2020
EXHIBIT 67 PREVALENCE OF AMI IN US 2020
EXHIBIT 68 US MENTAL HEALTH EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 69 STATE OF MENTAL HEALTH IN US 2021
EXHIBIT 70 KEY STATISTICS IN US 2020-2021
EXHIBIT 71 US FAMILY & RELATIONSHIP EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 72 US SUBSTANCE ABUSE EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 73 STATISTICS ON SMOKING 2020
EXHIBIT 74 STATE OF SMOKING IN US: OVERVIEW
EXHIBIT 75 SMOKING STATISTICS AT WORKPLACE IN US, 2020
EXHIBIT 76 ALCOHOL AND DRUG ABUSE STATISTICS
EXHIBIT 77 FINANCIAL ASSISTANCE: OVERVIEW
EXHIBIT 78 FACTORS LEADING TO INCREASING FOCUS OF EMPLOYERS TOWARD FINANCIAL EAP SERVICES
EXHIBIT 79 US OTHERS EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 80 KEY DYNAMICS IN US EAP SERVICES MARKET
EXHIBIT 81 FINANCIAL ASSISTANCE DYNAMICS IN US
EXHIBIT 82 FINANCIAL DYNAMICS BY GENERATION IN US 2020
EXHIBIT 83 INCREMENTAL GROWTH BY DELIVERY MODEL 2021 & 2027
EXHIBIT 84 ES EAP SERVICES MARKET BY DELIVERY MODEL, REVENUE SHARE & CAGR COMPARISON
EXHIBIT 85 VARIOUS EXTERNAL EAP SERVICE MODELS
EXHIBIT 86 US EAP SERVICES MARKET BY EXTERNAL VENDOR MODEL 2021–2027 ($ MILLION)
EXHIBIT 87 FACTORS CONTRIBUTING TO THE DEMAND FOR EAP SERVICES BY EXTERNAL MODEL
EXHIBIT 88 FACTORS HAMPERING THE DEMAND FOR EAP SERVICES BY EXTERNAL MODEL
EXHIBIT 89 US EAP SERVICES MARKET BY INTERNAL VENDOR MODEL 2021–2027 ($ MILLION)
EXHIBIT 90 FACTORS CONTRIBUTING TO THE DEMAND FOR EAP SERVICES BY INTERNAL MODEL
EXHIBIT 91 FACTORS HAMPERING THE DEMAND FOR EAP SERVICES BY INTERNAL MODEL
EXHIBIT 92 US EAP SERVICES MARKET BY HYBRID MODEL 2021–2027 ($ MILLION)
EXHIBIT 93 INCREMENTAL GROWTH BY INTERACTION PLATFORM 2021 & 2027
EXHIBIT 94 US EAP SERVICES MARKET CAGR COMPARISON BY INTERACTION PLATFORM 2021-2027
EXHIBIT 95 ABSENTEEISM ISSUES BEFORE AND AFTER FACE-TO-FACE EAP SERVICES IN US 2021
EXHIBIT 96 US FACE-TO-FACE EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 97 BEFORE AND AFTER FACE-TO-FACE EAP SERVICES COMPARISON IN US 2021
EXHIBIT 98 US VIDEO & TELEPHONIC EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 99 CHALLENGES IN VIDEO-BASED EAP SERVICES
EXHIBIT 100 US MIXED EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 101 INCREMENTAL GROWTH BY INDUSTRY 2021 & 2027
EXHIBIT 102 CAGR COMPARISON BY INDUSTRY IN EAP SERVICES MARKET 20201-2027
EXHIBIT 103 US GOVERNMENT SECTOR EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 104 US MANUFACTURING INDUSTRY EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 105 US HEALTHCARE INDUSTRY EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 106 KEY STATISTICS FOR HEALTHCARE INDUSTRY IN US
EXHIBIT 107 STATE OF FINANCIAL SITUATION IN HEALTHCARE INDUSTRY IN US
EXHIBIT 108 CASE FOR EMPLOYEE ASSISTANCE AMONG HEALTHCARE COMPANIES 2019
EXHIBIT 109 IT & TELECOM INDUSTRY INSIGHTS IN US 2020
EXHIBIT 110 TELECOMMUNICATION INDUSTRY HIGHLIGHTS IN US
EXHIBIT 111 US MEDIA & TECHNOLOGY INDUSTRY EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 112 EMPLOYMENTS GAINS IN TOP THREE INDUSTRY SECTORS IN US 2021
EXHIBIT 113 PROJECTED CHANGE IN EMPLOYMENT 2020−2030 (%)
EXHIBIT 114 TOP 5 STATES WITNESSING TECH JOB GROWTH 2020 (% CHANGE)
EXHIBIT 115 TOP 10 US STATES WITH TECH EMPLOYMENT CONCENTRATION 2020
EXHIBIT 116 NET TECH EMPLOYMENT INSIGHTS BY TOP 10 STATES IN US
EXHIBIT 117 TECH BUSINESS ESTABLISHMENTS & JOB POSTING INSIGHTS BY TOP 5 US STATES
EXHIBIT 118 TOP CITIES BY NET TECH EMPLOYMENT IN US 2020
EXHIBIT 119 US COLLEGES EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 120 US OTHERS EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 121 INCREMENTAL GROWTH BY GENDER 2021 & 2027
EXHIBIT 122 US EAP SERVICES MARKET BY GENDER
EXHIBIT 123 AMI STATISTICS BY SEX IN US 2020
EXHIBIT 124 US WOMEN EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 125 SERIOUS MENTAL ILLNESS STATISTICS BY SEX IN US 2020
EXHIBIT 126 US MEN EAP SERVICES MARKET 2021–2027 ($ MILLION)
EXHIBIT 127 INCREMENTAL GROWTH BY REGION 2021 & 2027
EXHIBIT 128 CAGR COMPARISON BY REGIONS IN US EAP SERVICES MARKET
EXHIBIT 129 KEY STATISTICS IN MIDWEST US 2021
EXHIBIT 130 EAP SERVICES MARKET IN MIDWEST 2021–2027 ($ MILLION)
EXHIBIT 131 KEY STATISTICS IN WEST US 2021
EXHIBIT 132 EAP SERVICES MARKET IN WEST US 2021–2027 ($ MILLION)
EXHIBIT 133 QUITS LEVEL IN WEST US 2019 & 2020
EXHIBIT 134 QUITS LEVEL IN NORTHEAST US 2019 & 2020
EXHIBIT 135 KEY STATISTICS IN NORTHEAST US 2021
EXHIBIT 136 EAP SERVICES MARKET IN NORTHEAST US 2021–2027 ($ MILLION)
EXHIBIT 137 EAP SERVICES MARKET IN SOUTH US 2021–2027 ($ MILLION)
EXHIBIT 138 KEY STATISTICS IN SOUTH US 2021
EXHIBIT 139 QUITS LEVEL IN SOUTHERN US 2019 & 2020
LIST OF TABLES
TABLE 1 KEY CAVEATS
TABLE 2 CURRENCY CONVERSION 2015−2021
TABLE 3 WORKFORCE BEHAVIOR INSIGHTS ACROSS THREE GENERATIONS
TABLE 4 KNOWLEDGE ECONOMY VS. WISDOM ECONOMY
TABLE 6 US EAP SERVICES MARKET BY INDUSTRY 2021−2027 ($ MILLION)
TABLE 7 US EAP SERVICES MARKET BY SERVICE TYPE 2021−2027 ($ MILLION)
TABLE 8 US EAP SERVICES MARKET BY INTERACTION PLATFORM 2021−2027 ($ MILLION)
TABLE 9 US EAP SERVICES MARKET BY DELIVERY 2021−2027 ($ MILLION)
TABLE 10 US EAP SERVICES MARKET BY GENDER 2021−2027 ($ MILLION)
TABLE 11 US PERSONAL & WORK STRESS EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 12 US MENTAL HEALTH EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 13 US FAMILY & RELATIONSHIP EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 14 SUBSTANCE ABUSE ACROSS INDUSTRIES
TABLE 15 US SUBSTANCE ABUSE EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 16 US OTHER EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 17 US EXTERNAL VENDOR MODEL EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 18 US INTERNAL VENDOR MODEL EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 19 US HYBRID MODEL EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 20 US FACE-TO-FACE EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 21 US VIDEO & TELEPHONIC EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 22 US MIXED EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 23 US GOVERNMENT SECTOR EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 24 US MANUFACTURING INDUSTRY EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 25 US HEALTHCARE INDUSTRY EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 26 US MEDIA & TECHNOLOGY INDUSTRY EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 27 US COLLEGES EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 28 US OTHERS EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 29 US WOMEN EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 30 US MEN EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 31 EAP SERVICES MARKET BY INDUSTRY IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 32 EAP SERVICES MARKET BY SERVICE TYPE IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 33 EAP SERVICES MARKET BY INTERACTION PLATFORM IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 34 EAP SERVICES MARKET BY DELIVERY IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 35 EAP SERVICES MARKET BY GENDER IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 36 EAP SERVICES MARKET BY INDUSTRY IN WEST US 2021−2027 ($ MILLION)
TABLE 37 EAP SERVICES MARKET BY INTERACTION PLATFORM IN WEST US 2021−2027 ($ MILLION)
TABLE 38 EAP SERVICES MARKET BY SERVICE TYPE IN WEST US 2021−2027 ($ MILLION)
TABLE 39 EAP SERVICES MARKET BY DELIVERY IN WEST US 2021−2027 ($ MILLION)
TABLE 40 EAP SERVICES MARKET BY GENDER IN WEST US 2021−2027 ($ MILLION)
TABLE 41 EAP SERVICES MARKET BY INDUSTRY IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 42 EAP SERVICES MARKET BY SERVICE TYPE IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 43 EAP SERVICES MARKET BY INTERACTION PLATFORM IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 44 EAP SERVICES MARKET BY DELIVERY IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 45 EAP SERVICES MARKET BY GENDER IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 46 EAP SERVICES MARKET BY INDUSTRY IN SOUTH US 2021−2027 ($ MILLION)
TABLE 47 EAP SERVICES MARKET BY SERVICE TYPE IN SOUTH US 2021−2027 ($ MILLION)
TABLE 48 EAP SERVICES MARKET BY INTERACTION PLATFORM IN SOUTH US 2021−2027 ($ MILLION)
TABLE 49 EAP SERVICES MARKET BY DELIVERY IN SOUTH US 2021−2027 ($ MILLION)
TABLE 50 EAP SERVICES MARKET BY GENDER IN SOUTH US 2021−2027 ($ MILLION)
TABLE 51 COMPSYCH CORPORATION: MAJOR SERVICE OFFERINGS
TABLE 52 CANOPY: MAJOR SERVICE OFFERINGS
TABLE 53 CONTINUUM: MAJOR SERVICE OFFERINGS
TABLE 54 EMPATHIA: MAJOR SERVICE OFFERINGS
TABLE 55 ALLONE HEALTH: MAJOR SERVICE OFFERINGS
TABLE 56 KGA: MAJOR SERVICE OFFERINGS
TABLE 57 MCLAUGHLIN YOUNG: MAJOR SERVICE OFFERINGS
TABLE 58 NEW AVENUES: MAJOR SERVICE OFFERINGS
TABLE 59 SWEAP CONNECTIONS: MAJOR SERVICE OFFERINGS
TABLE 60 LIFEWORKS: MAJOR SERVICE OFFERINGS
TABLE 61 BEACON HEALTH OPTIONS: MAJOR SERVICE OFFERINGS
TABLE 62 MY SECURE ADVANTAGE: MAJOR SERVICE OFFERINGS
TABLE 63 NOVANT HEALTH: MAJOR PRODUCT OFFERINGS
TABLE 64 US EAP SERVICES MARKET BY REGION 2021−2027 ($ MILLION)
TABLE 65 US EAP SERVICES MARKET BY REGION 2021−2027 (%)
TABLE 66 US EAP SERVICES MARKET BY INDUSTRY 2021−2027 ($ MILLION)
TABLE 67 US EAP SERVICES MARKET BY SERVICE TYPE 2021−2027 ($ MILLION)
TABLE 68 US EAP SERVICES MARKET BY INTERACTION PLATFORM 2021−2027 ($ MILLION)
TABLE 69 US EAP SERVICES MARKET BY DELIVERY 2021−2027 ($ MILLION)
TABLE 70 US EAP SERVICES MARKET BY GENDER 2021−2027 ($ MILLION)
TABLE 71 EAP SERVICES MARKET BY INDUSTRY IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 72 EAP SERVICES MARKET BY SERVICE TYPE IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 73 EAP SERVICES MARKET BY INTERACTION PLATFORM IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 74 EAP SERVICES MARKET BY DELIVERY IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 75 EAP SERVICES MARKET BY GENDER IN MIDWEST US 2021−2027 ($ MILLION)
TABLE 76 EAP SERVICES MARKET BY INDUSTRY IN WEST US 2021−2027 ($ MILLION)
TABLE 77 EAP SERVICES MARKET BY SERVICE TYPE IN WEST US 2021−2027 ($ MILLION)
TABLE 78 EAP SERVICES MARKET BY INTERACTION PLATFORM IN WEST US 2021−2027 ($ MILLION)
TABLE 79 EAP SERVICES MARKET BY DELIVERY IN WEST US 2021−2027 ($ MILLION)
TABLE 80 EAP SERVICES MARKET BY GENDER IN WEST US 2021−2027 ($ MILLION)
TABLE 81 EAP SERVICES MARKET BY INDUSTRY IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 82 EAP SERVICES MARKET BY SERVICE TYPE IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 83 EAP SERVICES MARKET BY INTERACTION PLATFORM IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 84 EAP SERVICES MARKET BY DELIVERY IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 85 EAP SERVICES MARKET BY GENDER IN NORTHEAST US 2021−2027 ($ MILLION)
TABLE 86 EAP SERVICES MARKET BY INDUSTRY IN SOUTH US 2021−2027 ($ MILLION)
TABLE 87 EAP SERVICES MARKET BY SERVICE TYPE IN SOUTH US 2021−2027 ($ MILLION)
TABLE 88 EAP SERVICES MARKET BY INTERACTION PLATFORM IN SOUTH US 2021−2027 ($ MILLION)
TABLE 89 EAP SERVICES MARKET BY DELIVERY IN SOUTH US 2021−2027 ($ MILLION)
TABLE 90 EAP SERVICES MARKET BY GENDER IN SOUTH US 2021−2027 ($ MILLION)
1 RESEARCH METHODOLOGY
2 RESEARCH OBJECTIVES
3 RESEARCH PROCESS
4 SCOPE & COVERAGE
4.1 MARKET DEFINITION
4.1.1 INCLUSIONS
4.1.2 EXCLUSIONS
4.1.3 MARKET ESTIMATION CAVEATS
4.2 BASE YEAR
4.3 SCOPE OF THE STUDY
4.3.1 MARKET SEGMENTATION BY SERVICE TYPE
4.3.2 MARKET SEGMENTATION BY DELIVERY MODEL
4.3.3 MARKET SEGMENTATION BY INTERACTION PLATFORM
4.3.4 MARKET SEGMENTATION BASED ON GENDER
4.3.5 MARKET SEGMENTATION BASED ON INDUSTRY
5 REPORT ASSUMPTIONS & CAVEATS
5.1 KEY CAVEATS
5.2 CURRENCY CONVERSION
5.3 MARKET DERIVATION
6 MARKET AT A GLANCE
7 PREMIUM INSIGHTS
7.1 MARKET DEFINITION
7.2 REPORT OVERVIEW
7.3 COVID-19 IMPACT ANALYSIS
7.4 OPPORTUNITIES & CHALLENGE ANALYSIS
7.5 SEGMENT ANALYSIS
7.6 REGIONAL ANALYSIS
7.7 COMPETITIVE LANDSCAPE
7.8 FREQUENTLY ASKED QUESTIONS
8 INTRODUCTION
8.1 OVERVIEW
8.1.1 HISTORY OF EAP SERVICES IN THE US
8.1.2 COST OF STRESS TO US CORPORATE CAUSED DUE TO FINANCIAL PROBLEMS AND OTHER ISSUES
8.1.3 PLANNING GUIDELINES FOR ASSISTANCE PROGRAMS
8.1.4 SUCCESS FACTORS FOR ASSISTANCE PROGRAMS
8.1.5 MEGA TRENDS IN EMPLOYEE ASSISTANCE 2021
8.2 STATE OF US HEALTHCARE
8.2.1 WELL-BEING IN US BY STATE
8.3 REGULATORY FRAMEWORK
8.3.1 HIPAA
8.3.2 EEOC
8.4 AMERICAN WORKFORCE ANALYSIS
8.1 ECONOMIC AND DEMOGRAPHICAL ANALYSIS
8.1.1 POPULATION
8.1.2 INCOME
8.1.3 GENERATION AND AGE TRENDS
8.1.4 RACIAL/ETHNIC TRENDS
8.2 PRIVATE SECTOR INSIGHTS
8.2.1 LARGE PRIVATE SECTOR BUSINESSES
8.2.2 MEDIUM PRIVATE SECTOR BUSINESSES
8.2.3 SMALL PRIVATE SECTOR BUSINESS
8.2.4 NON-PROFIT ORGANIZATIONS
8.3 IMPACT OF COVID-19
9 MARKET OPPORTUNITIES & TRENDS
9.1 RISING ROLE OF TECHNOLOGY
9.2 GROWING REIGN OF AI
9.3 EXTENSION OF SERVICES TO FAMILIES
9.4 INCREASING PENETRATION OF TELEHEALTH
9.5 MENTAL & PHYSICAL HEALTH AWARENESS ON SOCIAL MEDIA
10 MARKET GROWTH ENABLERS
10.1 GROWING FOCUS ON IMPROVING EMPLOYEE WELLBEING
10.2 GROWTH IN INDIVIDUALIZED SELF-CARE
10.3 RISE OF INFORMATION ECONOMY
10.4 INCREASE IN NUMBER OF WORKING HOURS
10.5 BROAD SHIFT IN ASSISTANCE PERSPECTIVES
10.6 HIKE IN ATTRITION IN US
10.7 HEALTH ISSUES DUE TO WORK STRESS
10.8 RISING DEMAND FOR FINANCIAL ASSISTANCE
11 MARKET RESTRAINTS
11.1 REMOTE WORK AND INCREASED SURVEILLANCE BY EMPLOYERS
11.2 CONSTANT STRUGGLE FOR EMPLOYEE ENGAGEMENT AND PARTICIPATION
11.3 SINGULAR APPROACH TO ASSISTANCE
11.4 LACK OF GENDER-SPECIFIC APPROACH
11.5 DEARTH OF CULTURAL SUPPORT
12 MARKET LANDSCAPE
12.1 MARKET OVERVIEW
12.2 MARKET SIZE & FORECAST
12.3 INDUSTRY
12.3.1 MARKET SIZE & FORECAST
12.4 SERVICE TYPE
12.4.1 MARKET SIZE & FORECAST
12.5 INTERACTION PLATFORM
12.5.1 MARKET SIZE & FORECAST
12.6 DELIVERY
12.6.1 MARKET SIZE & FORECAST
12.7 GENDER
12.7.1 MARKET SIZE & FORECAST
12.8 PEST ANALYSIS
12.8.1 POLITICAL
12.8.2 ECONOMIC
12.8.3 SOCIAL
12.8.4 TECHNOLOGY
12.9 FIVE FORCES ANALYSIS
12.9.1 THREAT OF NEW ENTRANTS
12.9.2 BARGAINING POWER OF SUPPLIERS
12.9.3 BARGAINING POWER OF BUYERS
12.9.4 THREAT OF SUBSTITUTES
12.9.5 COMPETITIVE RIVALRY
13 SERVICE TYPE
13.1 MARKET SNAPSHOT & GROWTH ENGINE
13.2 MARKET OVERVIEW
13.3 PERSONAL & WORK STRESS
13.3.1 MARKET SIZE & FORECAST
13.3.2 MARKET BY REGION
13.4 MENTAL HEALTH
13.4.1 MARKET SIZE & FORECAST
13.4.2 MARKET BY REGION
13.5 FAMILY & RELATIONSHIP
13.5.1 MARKET SIZE & FORECAST
13.5.2 MARKET BY REGION
13.6 SUBSTANCE ABUSE
13.6.1 MARKET SIZE & FORECAST
13.6.2 MARKET BY REGION
13.7 OTHERS
13.7.1 MARKET SIZE & FORECAST
13.7.2 MARKET BY REGION
14 DELIVERY MODEL
14.1 MARKET SNAPSHOT & GROWTH ENGINE
14.2 MARKET OVERVIEW
14.3 EXTERNAL VENDOR
14.3.1 MARKET SIZE & FORECAST
14.3.2 MARKET BY REGION
14.4 INTERNAL VENDOR
14.4.1 MARKET SIZE & FORECAST
14.4.2 MARKET BY REGION
14.5 HYBRID
14.5.1 MARKET SIZE & FORECAST
14.5.2 MARKET BY REGION
15 INTERACTION PLATFORM
15.1 MARKET SNAPSHOT & GROWTH ENGINE
15.2 MARKET OVERVIEW
15.3 FACE-TO-FACE
15.3.1 MARKET SIZE & FORECAST
15.3.2 MARKET BY REGION
15.4 VIDEO & TELEPHONIC
15.4.1 MARKET SIZE & FORECAST
15.4.2 MARKET BY REGION
15.5 MIXED
15.5.1 MARKET SIZE & FORECAST
15.5.2 MARKET BY REGION
16 INDUSTRY
16.1 MARKET SNAPSHOT & GROWTH ENGINE
16.2 MARKET OVERVIEW
16.3 GOVERNMENT
16.3.1 MARKET SIZE & FORECAST
16.3.2 MARKET BY REGION
16.4 MANUFACTURING
16.4.1 MARKET SIZE & FORECAST
16.4.2 MARKET BY REGION
16.5 HEALTHCARE
16.5.1 MARKET SIZE & FORECAST
16.5.2 MARKET BY REGION
16.6 MEDIA & TECHNOLOGY
16.6.1 MARKET SIZE & FORECAST
16.6.2 MARKET BY REGION
16.7 COLLEGES
16.7.1 MARKET SIZE & FORECAST
16.7.2 MARKET BY REGION
16.8 OTHER END-USERS
16.8.1 MARKET SIZE & FORECAST
16.8.2 MARKET BY REGION
17 GENDER
17.1 MARKET SNAPSHOT & GROWTH ENGINE
17.2 MARKET OVERVIEW
17.3 WOMEN
17.3.1 MARKET SIZE & FORECAST
17.3.2 MARKET BY REGION
17.4 MEN
17.4.1 MARKET SIZE & FORECAST
17.4.2 MARKET BY REGION
18 REGION
18.1 MARKET SNAPSHOT & GROWTH ENGINE
18.2 REGIONAL OVERVIEW
19 MIDWEST
19.1 MARKET SIZE & FORECAST
19.2 INDUSTRY
19.2.1 MARKET SIZE & FORECAST
19.3 SERVICE TYPE
19.3.1 MARKET SIZE & FORECAST
19.4 INTERACTION PLATFORM
19.4.1 MARKET SIZE & FORECAST
19.5 DELIVERY
19.5.1 MARKET SIZE & FORECAST
19.6 GENDER
19.6.1 MARKET SIZE & FORECAST
20 WEST
20.1 MARKET SIZE & FORECAST
20.2 INDUSTRY
20.2.1 MARKET SIZE & FORECAST
20.3 INTERACTION PLATFORM
20.3.1 MARKET SIZE & FORECAST
20.4 SERVICE TYPE
20.4.1 MARKET SIZE & FORECAST
20.5 DELIVERY
20.5.1 MARKET SIZE & FORECAST
20.6 GENDER
20.6.1 MARKET SIZE & FORECAST
21 NORTHEAST
21.1 MARKET SIZE & FORECAST
21.2 INDUSTRY
21.2.1 MARKET SIZE & FORECAST
21.3 SERVICE TYPE
21.3.1 MARKET SIZE & FORECAST
21.4 INTERACTION PLATFORM
21.4.1 MARKET SIZE & FORECAST
21.5 DELIVERY
21.5.1 MARKET SIZE & FORECAST
21.6 GENDER
21.6.1 MARKET SIZE & FORECAST
22 SOUTH
22.1 MARKET SIZE & FORECAST
22.2 INDUSTRY
22.2.1 MARKET SIZE & FORECAST
22.3 SERVICE TYPE
22.3.1 MARKET SIZE & FORECAST
22.4 INTERACTION PLATFORM
22.4.1 MARKET SIZE & FORECAST
22.5 DELIVERY
22.5.1 MARKET SIZE & FORECAST
22.6 GENDER
22.6.1 MARKET SIZE & FORECAST
23 COMPETITIVE LANDSCAPE
23.1 COMPETITION OVERVIEW
24 KEY COMPANY PROFILES
24.1 COMPSYCH CORPORATION
24.1.1 BUSINESS OVERVIEW
24.1.2 MAJOR SERVICE OFFERINGS
24.2 CANOPY
24.2.1 BUSINESS OVERVIEW
24.2.2 MAJOR SERVICE OFFERINGS
24.3 CONTINUUM
24.3.1 BUSINESS OVERVIEW
24.3.2 MAJOR SERVICE OFFERINGS
24.4 EMPATHIA
24.4.1 BUSINESS OVERVIEW
24.4.2 MAJOR SERVICE OFFERINGS
24.5 ALLONE HEALTH RESOURCES
24.5.1 BUSINESS OVERVIEW
24.5.2 MAJOR SERVICE OFFERINGS
24.6 KGA
24.6.1 BUSINESS OVERVIEW
24.6.2 MAJOR SERVICE OFFERINGS
24.7 MCLAUGHLIN YOUNG
24.7.1 BUSINESS OVERVIEW
24.7.2 MAJOR SERVICE OFFERINGS
24.8 NEW AVENUES
24.8.1 BUSINESS OVERVIEW
24.8.2 MAJOR SERVICE OFFERINGS
24.9 SWEAP CONNECTIONS
24.9.1 BUSINESS OVERVIEW
24.9.2 MAJOR SERVICE OFFERINGS
24.10 LIFEWORKS
24.10.1 BUSINESS OVERVIEW
24.10.2 MAJOR SERVICE OFFERINGS
24.11 BEACON HEALTH OPTIONS
24.11.1 BUSINESS OVERVIEW
24.11.2 SERVICE OFFERINGS
24.12 CERIDIAN HCM
24.12.1 BUSINESS OVERVIEW
24.12.2 SERVICE OFFERINGS
24.13 MY SECURE ADVANTAGE
24.13.1 BUSINESS OVERVIEW
24.13.2 SERVICE OFFERINGS
24.14 NOVANT HEALTH
24.14.1 BUSINESS OVERVIEW
24.14.2 SERVICE OFFERINGS
25 REPORT SUMMARY
25.1 KEY TAKEAWAYS
25.2 STRATEGIC RECOMMENDATIONS
26 QUANTITATIVE SUMMARY
26.1 MARKET BY REGION
26.2 MARKET BY INDUSTRY
26.3 MARKET BY SERVICE TYPE
26.4 MARKET BY INTERACTION PLATFORM
26.5 MARKET BY DELIVERY
26.6 MARKET BY GENDER
26.7 MIDWEST
26.7.1 INDUSTRY
26.7.2 SERVICE TYPE
26.7.3 INTERACTION PLATFORM
26.7.4 DELIVERY
26.7.5 GENDER
26.8 WEST
26.8.1 INDUSTRY
26.8.2 SERVICE TYPE
26.8.3 INTERACTION PLATFORM
26.8.4 DELIVERY
26.8.5 GENDER
26.9 NORTHEAST
26.9.1 INDUSTRY
26.9.2 SERVICE TYPE
26.9.3 INTERACTION PLATFORM
26.9.4 DELIVERY
26.9.5 GENDER
26.10 SOUTH
26.10.1 INDUSTRY
26.10.2 SERVICE TYPE
26.10.3 INTERACTION PLATFORM
26.10.4 DELIVERY
26.10.5 GENDER
27 APPENDIX
27.1 ABBREVIATIONS
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Frequently Asked Questions
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